Posts Tagged ‘ Software-as-a-Service ’

Cloud Computing’s Popularity with SMB’s

There is no simple answer as to whether or not 2010 was the year small business IT finally adopted cloud computing once and for all. On behalf of Microsoft, 7th Sense Research recently conducted a study on cloud computing in small business computing environments and found that 29% of SMBs view the cloud as an opportunity for small business IT to be more strategic. The study also found that 27% of SMBs have bought into cloud computing because it integrates with existing technology investments, while 12% of SMBs have used the cloud to start a new business.

Despite those figures, overall, small businesses are largely unfamiliar with cloud computing. Josh Waldo, director of SMB Marketing at Microsoft reveals, “Roughly 20 percent of SMBs claim to know what cloud technology is.”

The numbers just don’t match up, but Waldo points out that just because people may not identify with the term cloud computing doesn’t mean they aren’t using the technology. Take Gmail or Hotmail, for example: They are both prime examples of the Software-as-a-Service (SaaS) form of cloud computing and are extremely popular—without their many users even realizing they are using cloud technology when checking their inbox.

“People might not understand what cloud is. But they are using it. They’re using it in their private life. In some cases they’re using it in their work life. But they might not necessarily identify it with the term cloud,” says Waldo.

He believes that the lack of familiarity SMB’s have with cloud computing can be an opportunity for Microsoft, Zoho and other providers of small business technology. Says Waldo, “For Microsoft, what that means is that this gives us a big opportunity to really educate SMB’s about cloud technologies and how they can benefit their business. Our goal is really going to be to help SMB’s evolve how they think about technology.”

According to Waldo, the benefits for small businesses that embrace the cloud are potentially huge: “First, SMBs can get enterprise-class technology at a fraction of the price, where you’re not purchasing on-premises technology that’s going to cost you an enormous amount upfront. Second, it really allows companies, whether you’re a development shop and you’re building software, or you’re an end customer—like a financial or insurance firm—to focus on your business rather than your IT requirements.”

By outsourcing data-center needs, for example, small business IT can eliminate building out capacity to handle potential strikes in data or transaction processing, because they buy the processing power they need when they need it. This leads to another key benefit of cloud computing: elasticity and the expectation of mobility. Waldo defines elasticity as the capability to scale up or down rapidly, based on need. While that includes processing power, it also means being able to add new users from a seasonal workforce—without having to deal with per-seat licensing associated with traditional desktop software.

When it comes to the expectation of mobility, Waldo says that today’s notebook, smartphone and tablet-totting employees want to make their work more flexible by making it mobile. SMB’s can let employees access the information and applications they need while on the go by exposing core applications as SaaS via the cloud.

Embracing Cloud Computing
Waldo recommends that SMB’s that have decided to embrace the cloud by adding cloud computing to their small business technology portfolio seek expert advice. “We really think it’s important that SMB’s choose carefully. And if they’re uncertain, they should work with a third party or a consultant or a value added reseller or some type of agent who understands the various elements of cloud technology and [who] can advise clients,” he says.

According to Chad Collins, CEO of Nubifer.com, a provider of turn-key cloud automation solutions, the first thing a small business should consider is which problem it is trying to solve: “The most important thing is that the cloud really isn’t just about infrastructure. It’s about solving problems. It should be about scalability, elasticity and economies of scale.” Collins adds, “What our enterprise clients are asking for is the ability to create virtual environments, run applications without code changes or rewrites and, most importantly, to be able to collaborate and share using single sign-on interface.

Collins says that the person responsible for small business IT should ask a range of questions when considering a cloud services provider. Among the most important is: Does the cloud provider allow you to run existing applications without any code rewrites or changes to code? Microsoft’s research reveals that 27% of SMBs have already bought into cloud services because it integrates with existing technology, while another 36% would be encouraged to but into the cloud because of that fact. “Being able to migrate custom applications over to the cloud without rewrites is not only a huge cost saver but also a huge time saver for SMBs,” says Collins.

Another important question is whether the cloud provider offers granular user access and user-based permissions based on roles. Can you measure value on a per user basis? Can you auto-suspend resources by setting parameters on usage to avoid overuse of the cloud? The latter is important because although cloud services can result in immense cost savings, their pay-as-you-go nature can yield a large tab if used inefficiently.

Collins recommends paying special attention to the level of responsive support offered by a cloud provider. “I think for SMBs it’s really important. Having to log a Web form and then wait 24 to 48 hours for support can be really frustrating,” he says, adding that the provider should guarantee that a support team would respond in mere hours. Agreeing with Collins, Waldo points out that a service-level agreement with a high-availability and 24 hour support is key.

To discover how the power of cloud computing can benefit your SMB, please visit Nubifer.com.

DoD Business Applications and the Cloud

The current cloud spending is less than 5% of total IT spending, but with an optimistic 25% growth rate, cloud computing is poised to become one of the dominant types for organizing information systems—which is why it is important for the Department of Defense Business Mission to begin organizing the path to cloud operations in order to migrate from its current low performance/high cost environment. 

The DoD Fiscal Year (FY) 2010 IT cost of the Business Mission—excluding payroll costs for uniformed and civilian personnel—is $5.2 billion, in addition to 1/3 of the costs of the communications and computing infrastructure tacking on an additional $5.4 billion to total costs.

The average IT budgets of the largest US corporate organizations are exceeded by the scope of DoD Business Applications by a multiple of three. As a result, DoD Business Operations need to think about its future IT directions as operating a secure and private cloud that is managed organically by the DoD Business Mission in order to squeeze the cost benefits out of the cloud.

There are many forms of cloud computing, ranging from Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS) to Software-as-a-Service (SaaS), but when it comes to the Department of Defense, offerings that can offer support of over 2,000 applications need apply. Business Operations cannot be linked to “public” clouds that are proprietary.

The DoD, for example, can’t rely on the largest cloud service like the Amazon Elastic Cloud, which offers computing capacity completely managed by the customer and is thus a “public cloud.” Because compute processing is purchased on demand, Amazon is an IaaS service. Once your applications are placed in the proprietary Amazon cloud, however, it is difficult to transfer the workload into a different environment.

Google, however, offers a PaaS service as a public cloud (read: accessible to all) via the Google App Engine. Google allows developers to build, host and run web applications on Google’s mature infrastructure with its own operating system; Google only provides a few Google-managed applications.

Salesforce.com’s enterprise level computing currently operates at $1.4 billion revenue rate per year, with 2 million subscribers signed up for SaaS application services running in a proprietary PaaS environment. Because Salesforce offers only proprietary solutions and can’t be considered by DoD, although Salesforce’s recent partnership with VMware might change all that.

Other cloud providers offer IaaS services, but they all leave it to customers to manage their own applications; they qualify for DoD applications provided that would meet open source and security criteria.

Open Platform and Open Source
Microsoft’s Windows Azure platform offers a PaaS environment for developers to create cloud applications and offers services running in Microsoft’s data centers on a proprietary .Net environment. These preferentially .Net applications are integrated into a Microsoft controlled software environment but can be defined as a “closed” platform.

Currently, DoD Business Mission applications are running largely in a Microsoft .Net environment. What remains to be seen is if DoD will pursue cloud migration into a multi-vendor “open platform” and “open source” programming environment or continue sticking to a restrictive Microsoft .Net?

The largest share of the DoD IT budget goes towards the Defense Information Systems Agency (DISA), which has advocated the adoption of the open source SourceForge library in April 2009 for unclassified programs. DISA’s Forge.mil program enables collaborative software development and cross-program sharing of software, system components ad services in support of network-centric operations and warfare. Forge.mil is modeled from concepts proven in open-source software development and represents a collection of screened software components and is used by thousands of developers. Forge.mil takes advantage of a large library of tested software projects and its components are continuously evaluated by thousands of contributors (including some from firms like IBM, Oracle and HP although not from Microsoft, which controls its own library of codes).

OSS is defined as software for which the human-readable source code is available for use, study, reuse, modification, enhancement and redistribution by the users of that software by a DoD Memorandum of October 16, 2009 by the Acting DoD Chief Information Officer on “Clarifying Guidance Regarding Open Source Software (OSS).” OSS meets the definition of “commercial computer software” and will thus be given preference in building systems. DoD has began the process of adoption of open course computer code with the announcement of Forge.mil.

Implications
Due to the emigration of business applications, a reorientation of systems development technologies in favor of running on “private clouds”—while taking advantage of “open source” techniques—is necessary in order to save the most. The technologies currently offered for the construction of “private” clouds will help to achieve the complete separation of the platforms on which applications run, from the applications themselves. The simplification that can be achieved through the sharing of “open” source code from the Forge.mil library makes delivering cloud solutions cheaper, quicker and more readily available.

For more information regarding the DoD and open source cloud platforms, please visit nubifer.com today.

Squeezing the Most Out of Gmail

If you have moved from server based email systems and are using Gmail, it is important to make sure you are making the most out of Gmail.

Use Priority Inbox to Save Time
Do you know how much time you spend checking your email? Likely a lot! Gmail’s Priority Inbox helps you prioritize your email by identifying the messages that require your immediate attention, saving you a lot of time. Using a variety of signals to predict which messages are important, Gmail discovers which people you email most and which messages you open and reply to. Once you turn on and manage Priority Inbox in your mail Settings, the service will continue to get better and better the more you use it.

Seamless Chat, Video and Calling
Gmail knows that you work with people in multiple ways, and makes it easy to choose the most effective means of communication, whether it may be email, chat, text messaging, video chats or phone calls—which are all available from your inbox. Voice and video chat, for example, lets you have an actual conversation with someone or meet face-to-face in high resolution. Google also added the ability to call phones in Gmail, making it possible to make phone calls from your computer to any landline or mobile phone number.

Become More Attached to Your Email
Attachments in other email systems take up space, can be difficult to find and often make you open up another program to take action—slowing you down. Gmail alleviates this cumbersome burden by letting you quickly view attachments without needing to open or download them on client-side software. Google’s Docs Viewer lets you view .doc, .pdf, .ppt and other attachments in a new browser tab by clicking the “view” link at the bottom of a Gmail message. And what if you want to edit the file? Simply click “edit online” to open it in Google Docs or download it to your desktop.

Gmail also features the Google Docs preview tab, which lets you read the entire contents of a Google document, spreadsheets or presentation right in Gmail. (Your administrator needs to have enables Labs for your to access them.)

Put Email in Context
With contextual gadgets, you can update a sales lead without even leaving your inbox. Contextual gadgets display information from social networks, business services, web applications and other systems—while allowing you to interact with that data right within Gmail. With just a few clicks via the Google Apps Marketplace, your administrator or any third-party developer can build and distribute Gmail contextual gadgets to the domain with a few easy clicks.

Productivity Keys
Google built in keyboard shortcuts to help you sort through your email quickly and efficiently. After enabling this feature in settings, you can archive (e), reply (r), compose (c), delete (#) or complete other actions with one key or a short combo. While in Gmail, you can print it out and post it at your desk as well.

Experiment in Google Labs
Gmail Labs gives you, the user, features to customize Gmail in whatever way you want. Some Labs accommodate references (like adding a “Send & Archive” button), while others help you communicate (like the Google Voice player and SMS in Chat) and help you stay organized (like the Google Docs and Calendar gadgets).

For more information regarding Google Apps, and its efficiencies, contact a Nubifer representative today.

Zoho Corp. Adding an SMB Accounting Application: Zoho Books

Zoho Corp., a leader in Software as a Service business applications, announced Wednesday January 19th that they are adding an accounting application to their portfolio: Zoho Books. Over the past few years, Zoho has had over 300,000 apps created on their platform, and as Zoho evolves as a leading work-flow engine, they are introducing application Integration with online payment gateways like Paypal, Google Checkout and Authorize.net.

Zoho offers SaaS applications and provides a wide, integrated portfolio of rich online applications for businesses. With 26 different applications spanning Collaboration, Business and Productivity, Zoho helps businesses and organizations get work done. Zoho’s applications are delivered via the Internet, requiring nothing but a browser, enabling organizations to focus on their business while leveraging Zoho in order to maintain the servers and keep data safe.

Detailing Zoho Books

Zoho Books is an online accounting application that gives organizations complete visibility of their finances and aides management of cash moving in and out of the business. Zoho defines its’ Books application as “accounting for rest of us”. A primary selling point is that users need not be an accountant to mange their business and make informed financial decisions.

Those interested can view Zoho’s Youtube video describing Zoho Books here.

Features of Zoho Books:

Money In
Get a clear picture of how much cash-flow your business is generating. Manage your customers and invoice them either online or by direct mail. Automate recurring invoices, payment reminders and payment thank-you notes.

Money Out
Manage and control expenses and cash flow. Record invoices and commitments for purchase, services and even for reimbursable expenses, such as client travel. Keep track of the outstanding balances with vendors.

Banking and Credit Cards
Record and monitor your bank and credit card transactions such as deposits, fund transfers, checks, expenses, credits and refunds.

Go Global
Transact globally with multi-currency capabilities. Record foreign currency invoices and  expenses.

Collaborate
Share accounting duties with anyone in your organization, but set different permissions for those with access employees.

Stay on Top of Your Business
Glance through the dashboard to know what’s going well with your business and what’s not. Make smart and quick business decisions with the help of our insightful, available-anywhere reports.

Zoho Books integrate​s seamlessly with other Zoho ​applications. F​or example, users can import their contacts from Zoho CRM, view d​ata from various modules in Zoho Sheet, etc. I​n particular, Zoho Invoice customers will be able to seamlessly migrate from Zoho Invoice to Zoho Books – and go beyond invoicing to full-blown accounting without having to start over.

Zoho Books is also immediately available for Google Apps users through the Google Apps Marketplace.

Zoho Books is priced at $24/month (or $240/year with a 2 month discount). This includes access for 2 users. If you’d like to provide access for additional users, it’ll be an additional $5/user/month.

For more information on Zoho Books or any other Zoho application contact a Nubifer representative today.

Cloud’s Little Helpers: 12 Companies to Watch in 2011

Article reposted form HPC in the Cloud Online Magazine. Article originally posted on Dec. 14th 2010:

2010 has been an incredible year for cloud computing in general and an even more exciting year for HPC and cloud. This is due, in part, to an increasing number of offerings designed to make high-performance computing applications perform better, flow with more steamlined management and make better use of the elastic resources that have become available.

As the end of the year approaches, it seemed like a great time to look back on some companies that shaped the HPC cloud ecosystem as a whole as well as to give a holiday “heads up” on some companies to keep an eye on in the coming year. There’s no way to put together a list that encompasses everything but here are a few honorable mentions.

Amazon EC2

This year Amazon took the world by storm with the announcement of services focused on HPC, HPC Clusters.  Cluster Compute and Cluster GPU instances have been specifically engineered to provide high-performance network capability – allowing applications to get the low-latency network performance required for tightly coupled, node-to-node communication.  Finally, it seems that affordable, flexible and elastic services have arrived for the HPC community.

Adaptive Computing

Computing, and in particular cloud computing, is really all about the software and how to make the cloud work for you and not against you as a user.  Adaptive has been around since mid 1990’s (formerly known as Cluster Resources) and provides intelligent automation software for data center, cloud, and high-performance computing environments. The company’s software solutions, powered by Moab, deliver policy-based governance that allows customers to consolidate and virtualize resources, allocate and manage applications, optimize service levels, and reduce operational costs.  These services have allowed many users to get the most out of the cloud infrastructure.

Nubifer

Here’s a name that might be new to some of you. Nubifer’s mission revolves around making (and keeping) the cloud simple with a series of cloud program and services that enable users to easily configure and create cloud based services. One aspect of the company is its personalized and tailored architecture from any web-enable device–this means that part of their appeal is their technology-agnostic approach.

Clustercorp

Clustercorp has an impressive sound byte – “Over 10,000 datacenters are power by Rocks Worldwide.”

Rocks+ is a complete cluster and cloud operating environment. Rocks+ can be used with Amazon’s EC2 to power large scale enterprise data and HPC workload.  Rock’s creates single computing resource from multiple clustered systems.  Remove the complexity drives down the costs.

Whamcloud

First what a great name, not easy to forget.  Whamcloud is basically picking up Lustre where Sun left off.  The company provides vendor-neutral solutions for Lustre 1.6 and beyond.  With years of experience developing Lustre features for high performance computing solutions – 50% of the TOP 500 fastest computers are powered by Lustre.

Cloud.com

Yet another great name that’s certainly not easy to forget….

Cloud.com’s approach to cloud computing is to help organizations quickly and easily build, manage, and deploy private and public clouds. Extending beyond individual virtual machine images running on commodity hardware, the Cloud.com CloudStack provides an integrated software solution for delivering virtual data centers as a service.

The CloudStack’s secure cloud architecture, administrators can ensure that memory, CPU, network, and storage allocated to the individual virtual datacenter deployments are isolated from one end user to another.  Certainly addressing one of cloud computing’s big challenges – security.

Microsoft

With many of the traditional big vendors reducing or even eliminating their spend in HPC markets Microsoft seems to be increasing their spend.  Pushing the Azure and Azure services Microsoft’s cloud services vision starts to become a reality as the company continues to tout its proclaimed devotion to bringing high performance computing to the masses.

Platform Computing

It is all about software management services here and many from traditional HPC have at least heard the name.  After all, it’s the software makes the hardware work.  The good news is that the world is recognizing that software and software management has been a missing link in the evolution of cloud computing.  Platform has a rich set of cluster workload management software and have clearly targeted the HPC community and will likely continuting building its long legacy in HPC this year with more advancements for HPC cloud users.

Mellanox

With a broad array of system interconnects, Mellanox provide the fabric or glue that connects all the pieces together – Ethernet to Infinband, interconnect CPUs and  Storage, adapter cards to switches. Mellanox has what can only be described as a “veritable smorgasbord” of interconnect products for high performance computing.

Rightscale

A pay-as-you go cloud computing model which is very attractive to small- and mid-size businesses as well as HPC users for the simple reason that it reduces capital expenditures and provides economies of scale not possible with the traditional datacenter model.  Rightscale also provides a simple way to leverage Amazon’s EC2 platform, which is the top IaaS choice for many scientific and large-scale enterprise applications.

BlueArc

In 2009 the amount of digital content created and stored grew by 62 percent over the previous year, which had already been higher than any year on record. By the end of this decade the amount of data to be stored and created will be 44 times bigger than it was in 2009. This explosive growth in digital content, particularly unstructured content, has changed the rules of the game for businesses of all types. HPC is a huge creator and consumer of data, and it is more and more unstructured.  Not only do you get both structured and unstructured but you also get high availability, manageability and high performance.

Virident Systems

Is it conceivable that the HPC user community is ready for solid-state storage solutions? Answer is yes.  Solid state has been around for 30 or so years in the HPC/supercomputing community from vendors such as Cray Research first half of 1980.  Now SSD, based on NAND Flash memory, is back with a vengeance in several form factors as HDD replacements or more impressively as storage utilizing PCIe form factor.  tachIOn from Virident provides a Tier 0 solution for high performance computing workloads, the goal is to eliminate the all to common IO bottleneck.

The Public Sector Cloud Model

With technological innovations in security, storage, network and connectivity making cloud infrastructure increasingly cost effective, cloud computing is becoming increasingly prevalent in enterprise IT environments. Cloud service brokers are quickly adopting these new technologies and are looking to deliver reliable, scalable, cost efficient options to their customers.

The concept of ‘shared compute resources’ has existed for awhile, with the industry full of ideas to eliminate the need for the desktop and computer sprawls in data centers, with these concepts centering on hosted applications. Hosted applications can be accessed from any place using an Internet connected device, but recently a new paradigm of similar hosted computing has come forth. This new concept is to create compute power in the cloud and make it available to anyone—while simultaneously hiding all of the complexity of managing it.

Cloud computing can not only be used as a vehicle of quicker service deployment and delivery for enterprises, but can aid governments as well. This is because the combined scale, sprawl and complexity of the government sector IT requires a simpler solution. Governments commonly reach out to widely dispersed geographies, people and sectors, which have different agendas, Internet connectivity, require different scales, applications of different complexity and other variables.

Because of this, governments have been maintaining IT environments of their own, creating an inability to reach people and deploy applications being limited by their capacity to create more data-centers.

A cloud platform may be an effective option for the public sector because it can provide a scalable way of building and facilitating computing infrastructures for their computing needs. The government’s ability to reach people on a broader scale can be made possible by the cloud’s increased availability, also resulting in simplified maintenance requirements for their own in-house IT environments.

Compute Resource Distribution
In order to guarantee that compute resources are readily available for various departments, governments usually require large geo-located deployments of IT infrastructure. In the past, this was completed with the help of distributing and allocating budgets for IT within siloed departmental budgets, making it difficult for governments to track and control the expenditures various departments make in their disparate IT ecosystems.

Lower investments in IT equals lower automation of processes and subsequently lower quality of service, but this can be changed by IT infrastructure provisioning using a pubic cloud platform. Cloud infrastructures can help entities ensure that that IT needs of its department are dispersed in the form of computing capacity as opposed to budgets.

Provisioning
A users scale of usage dictates deeper discounts on the platform pricing, but not in provisioning of compute efficiencies. Governments are essentially buying IT solutions in bulk—which is why cloud computing is able to provide a solution to the provisioning challenge of governments’ IT needs. Governments should readily consider centralized cloud deployments with quick provisioning of computing power.

In anticipation and expectation of providing better access to information and services to the people, most governments entities are aiming to distribute compute resources to as many sectors of the country as possible. The time to deliver a service is currently dependent on factors like bottlenecks, availability and processes, but cloud computing can shift the focus of governments to extending the reach of IT applications and information.

Standards in Regulation
It is necessary for governments to ensure that complex regulatory frameworks are implemented and followed in their IT environments. A large portion of these regulatory needs are followed through by IT departments today, and regulatory controls are executed through IT policies. Most often, security and governance are dependent on individual or standardized procedural controls—and the cloud can facilitate the shift from procedural controls to standards.

Managing Information Availability
Governments’ focus is on dispersing meaningful information to their citizens and their various departments, and cloud computing can help facilitate this focus. Governments will be able to scale to unforeseen new heights with a renewed focus on information disbursement.

Essentially, shifting the priority from managing infrastructure to managing information can drive social change, and the cloud is positioned to make this a reality for governments organizations.

For more information regarding the Cloud Computing’s role in the public sector, visit Nubifer.com.

Start Me Up….Cloud Tools Help Companies Accelerate the Adoption of Cloud Computing

Article reposted form HPC in the Cloud Online Magazine. Article originally posted on Nov. 29 2010:

For decision makers looking to maximize their impact on the business, cloud computing offers a myriad of benefits. At a time when cloud computing is still being defined, companies are actively researching how to take advantage of these new technology innovations for business automation, infrastructure reduction, and strategic utility based software solutions.

When leveraging “the cloud”, organizations can have on-demand access to a pool of computing resources that can instantly scale as demands change. This means IT — or even business users — can start new projects with minimal effort or interaction and only pay for the amount of IT resources they end up using.

The most basic division in cloud computing is between private and public clouds. Private clouds operate either within an organization’s DMZ or as managed compute resources operated for the client’s sole use by a third-party platform provider. Public clouds let multiple users segment resources from a collection of data-centers in order to satisfy their business needs. Resources readily available from the Cloud include:

● Software-as-a-Service (SaaS): Provides users with business applications run off-site by an application provider. Security patches, upgrades and performance enhancements are the application provider’s responsibility.

● Platform-as-a-Service (PaaS): Platform providers offer a development environment with tools to aide programmers in creating new or updated applications, without having to own the software or servers.

● Infrastructure-as-a-Service (IaaS): Offers processing power, storage and bandwidth as utility services, similar to an electric utility model. The advantage is greater flexibility, scalability and interoperability with an organization’s legacy systems.

Many Platforms and Services to Choose From:

Cloud computing is still in its infancy, with a host of platform and application providers serving up a plethora of Internet-based services ranging from scalable on-demand  applications to data storage services to spam filtering. In this current IT environment, organizations’ technology ecosystem have to operate cloud-based services individually, but cloud integration specialists and ISVs (integrated software vendors) are becoming more prevalent and readily available to build on top of the emerging and powerful platforms.

Mashing together services provided by the worlds largest and best funded companies like Microsoft, Google, Salesforce.com, Rackspace, Oracle, IBM, HP and many others, gives way to an opportunity for companies to take hold and innovate, and build a competitive, cost saving cloud of their own on the backs of these software giant’s evolving view of the cloud.

Cloud computing comes into focus only when you think about what IT always needs: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, licensing and maintenance of new software. Cloud computing involves all subscription-centric or pay-for-what-you-use service that extends your IT environments existing capabilities.

Before deciding whether an application is destined for the cloud, analyze you current cost of ownership. Examine more than just the original licenses and cost of ownership; factor in ongoing expenses for maintenance, power, personnel and facilities. To start, many organizations build an internal private cloud for application development and testing, and decide from their if it is cost-effective to scale fully into a public cloud environment.

“Bridging the Whitespace” between Cloud Applications

One company, Nubifer.com (which in Latin, translates to ‘bringing the clouds’) approaches simplifying the move to the Cloud for its enterprise clients by leveraging a proprietary set of Cloud tools named Nubifer Cloud:Portal, Cloud:Connector and Cloud:Link. Nubifer’s approach with Cloud:Portal enables the rapid development of “enterprise cloud mash-ups”, providing rich dash-boards for authentication, single sign-on and identity management. This increased functionality offers simple administration of accounts spanning multiple SaaS systems, and the ability to augment and quickly integrate popular cloud applications. Cloud Connector seamlessly integrates data management, data sync services, and enables highly available data interchange between platforms and applications. And Cloud:Link provides rich dashboards for analytic and monitoring metrics improving system governance and audit trails of various SLAs (Service Level Agreements).

As a Cloud computing accelerator, Nubifer focuses on aiding enterprise companies in the adoption of emerging SaaS and PaaS platforms. Our recommended approach to an initial Cloud migration is to institute a “pilot program” tailored around your platform(s) of choice to in order to fully iron-out any integration issues that may arise prior to a complete roll-out.

Nubifer’s set of Cloud Tools can be hosted on Windows Azure, Amazon EC2 or Google AppEngine. The scalability offered by these Cloud platforms promote an increased level of interoperability, availability, and a significantly lower financial barrier for entry not historically seen with current on-prem application platforms.

Cloud computing’s many flavors of services and offerings can be daunting at first review, but if you take a close look at the top providers offerings, you will see an ever increasing road map for on-boarding your existing or new applications to “the cloud”. Taking the first step is easy, and companies like Nubifer that provide the platform services, and the partner networks to aid your goals, are resourced and very eager to support your efforts.

10 Compelling Reasons to Choose Microsoft Dynamics CRM 2011

The beta version of Microsoft Dynamics CRM 2011 was launched earlier this fall, generating buzz among industry analysts due to its major enhancements. Among the new features are a next-generation Microsoft Outlook client, Microsoft Office contextual CRM Ribbon for Office navigation and user experience, user personalization and role-tailored design.

Specifically architected for both cloud and on-prem deployments, the new software is Microsoft’s most robust attempt at gaining traction in Customer Relationship Management (CRM) market space.

Following are some improved features of Microsoft Dynamics CRM 2011:

1.     Advanced User Personalization Capabilities
Users can now configure their workplaces to meet their unique roles and informational needs. Personalizing a workspace means that users can set the default pane and tab that display when they open Microsoft Dynamics CRM Online. Now you can customize what links appear in the workplace view, how many records appear in lists, how numbers and dates display and language capabilities. Users can also combine these personalized features with new dashboards creating  personalized dashboards for default viewing.

2.     Integration with SharePoint and Microsoft Dynamics NAV
This latest version of Microsoft Dynamics illustrates Microsoft’s desire to offer out-of-the-box integration with two of its key products, SharePoint and Microsoft Dynamics NAV. Microsoft Dynamics CRM integrates with SharePoint Server’s document management through contextual document repositories and will also integrate with Microsoft Dynamics NAV 2009 R2 (set to arrive in the next few months). In conjunction with each other, these two products will increase productivity by enhancing interaction between front and back office applications.

3.     Business Intelligence Functionality
Microsoft Dynamics CRM 2011’s new real-time dashboards offer advanced business intelligence functionality that is more intuitive. Users are able to speedily configure multiple dashboards to monitor business performance, for example, and can set up dashboards for individual or shared use. The dashboards can include in-line charts with drill-down intelligence to visually navigate data, identify trends and uncover new insights.

4.     Seamless Integration with Microsoft Office
With Microsoft Dynamics CRM 2011 comes a new Office 2010 contextual ribbon for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM browser clients, which delivers a consistent, familiar navigation and user experience. This allows Dynamics CRM users to take advantage of native Outlook functionality such as previews and conditional formatting. With the new release, users can highlight and flag CRM records (like with an Outlook email) and the reading pane grants readers an instant view of a record without having to open up a new screen.

5.     Interactive Process Dialogs
Dialogs aid users in the collection and processing of information using step-by-step scripts. Companies can use dialogs to increase performance and versatility by incorporating advanced work-flow logic, which calls automated tasks using the responses a customer or user makes during a dialog script.

6.     Improved Configuration Capabilities
Key features include custom activities and communications, data auditing, field-level security, tailored form experience and improved knowledge base.

7.      Cloud Development and Deployment
With Microsoft Dynamics CRM 2011, developers can take advantage of Windows Azure to develop and deploy custom code for Microsoft Dynamics CRM Online using tools like Visual Studio. Developers can incorporate Microsoft Silverlight, Windows Communication Foundation and .NET Language Integrated Query (LINQ) into their cloud solutions using Microsoft .NET Framework 4.0.

8.     Role-Based Forms and Views
Forms and views in Microsoft Dynamics CRM are based on user roles; this role-tailored design ensures that users have speedy access to the relevant information they need, while simultaneously preventing users from accessing data that they aren’t authorized to view.

9.     Microsoft Dynamics Marketplace
An online solutions catalog which helps developers accelerate and extend their Microsoft Dynamics CRM Online implementations. The Microsoft Dynamics Marketplace is fully integrated with Microsoft Dynamics CRM enabling customers to access the Marketplace from within Microsoft Dynamics CRM in order to search applications and connect with Microsoft Registered Partners.

10.  Customizing and Sharing
With Dynamics CRM, Microsoft introduces what the vendor calls “solutions”: ways to save customizations and share them with others. Users can create a solution or import an app created by a developer outside the organization; a managed solution can only be edited by a specific user while an un-managed solution can be edited by any user with an appropriate role. A solution is able to have version numbering, relationships with entities and other components and security features based on user roles.

Microsoft Dynamics 2011 offers a powerful suite of Business Intelligence capabilities which will aid any organization streamline is contact management processes.

For more information about CRM consulting services offered by Nubifer, visit www.nubifer.com

BPOS to be Enhanced with Office Web Apps

Although the software giant has yet to reveal a specific timeline for the integration, Microsoft announced plans in October to add Office Web Apps to its hosted Business Productivity Online Suite (BPOS). This integration will give Microsoft a much-needed edge, and keep BPOS ahead of rivals like Google Apps. Google Apps offers office productivity applications as part of their broader cloud-based collaboration and communication suites.

Described by Microsoft officials as “online companions” to Word, Excel, PowerPoint and OneNote, Office Web Apps offers hosted versions of Microsoft’s Word, Excel, PowerPoint and OneNote that feature the use-ability found in the on-premise Microsoft Office suite. The software company says they are aiming to let users “access, view and edit” documents via a the Internet.

With about 20 million users, Office We Apps is currently available free for individual consumers as part of the Windows Live online services. Office Web apps is also a component to the free Live@EDU collaboration and communication suite for educational institutions. Office Web Apps can also be accessed by organizations that own the on-premise versions of Office 2010 and SharePoint 2010.

It has been widely reported that the absence of Office Web Apps from BPOS has not hindered the adoption of that collaboration and communication suite for businesses (which features Exchange Online, Office SharePoint Online and Microsoft Office Live Meeting).

According to industry analysts, BPOS licenses have more than tripled since the start of 2010, but it is unknown how many BPOS seats have been sold overall. Microsoft stated recently that there are 40 million paid seats of Microsoft Online Services—of which BPOS is a part of. In October, Microsoft announced a number of big customer wins for BPOS, such as DuPont (58,000 end users), Volvo (18,000 end users), Australia’s Spotless Group, Godiva and Sunoco.

Industry analysts have observed that the familiarity of Microsoft’s software interfaces and tools (because it is present in many enterprises), as well as the links between Microsoft’s cloud and on-premise software, will be an advantage for the company.

Gartner explains, “I’d expect to see a growing opportunity for companies looking to move to a more cost-effective collaboration environment to consider Microsoft in the mix because of its experience in delivering enterprise collaboration.”

Analysts have also seen that Microsoft’s sales-teams are being aggressive about spreading the word about BPOS and promoting it as part of the renewing of enterprise contracts. A Gartner analyst has been quoted as saying, “Microsoft has tapped a deep root of demand for cloud services with BPOS.”

Additionally, Microsoft announced new customers, including several California State University schools, the University of Montana, Northern Kentucky University, the College of DuPage, Washington University in St. Louis and Aston University in the U.K., for Live@EDU. Live@EDU now features more than 10,000 academic institutions with over 11 million end users. Live@EDU includes Office Web Apps, Windows Live Sky Drive and Outlook Live.

For more information regarding BPOS contract a Nubifer representative today. Nubifer is a Microsoft Certified Partner.

Zoho CRM Adds QuickBooks and Telephony Integration

Zoho Corp., a leader in Software as a Service business applications, announced Wednesday December 8th that their ‘Zoho CRM’ offering now allows users to leverage QuickBooks software and Telephony Integration. Over the past few years, Zoho has had over 300,000 apps created on this platform, and as Zoho CRM evolves as a leading work-flow engine, they are introducing two key modules to Zoho CRM – QuickBooks & Telephony integration.

Zoho offers SaaS applications and provides a wide, integrated portfolio of rich online applications for businesses. With more than 20 different applications spanning Collaboration, Business and Productivity, Zoho helps businesses and organizations get work done. Zoho’s applications are delivered via the Internet, requiring nothing but a browser, enabling organizations to focus on their business while leveraging Zoho in order to maintain the servers and keep data safe.

Zoho CRM for QuickBooks

Zoho’s most recent CRM integration will help users sync information between their Zoho CRM and QuickBooks applications. This update now enables a business’ Customer and Inventory data to be synced between these two leading-edge officing and productivity systems. As QuickBooks doesn’t offer a per user model, this Add-on can be licensed for the entire organization for $25/Month.

Key features of the QuickBooks update for Zoho CRM include:

  • Zoho CRM for QuickBooks syncs Contacts, Vendors, Products, Quotes, Invoices and the Sales Orders modules.
  • Users can choose to import data from both systems or the Sync data automatically
  • Users have the option to choose which system gets a priority when there is conflicting data
  • Users have options to map data fields between Zoho CRM & QuickBooks
  • Zoho CRM Integrates with on-premise versions of QuickBooks Premier from 2008 to 2010 and also Simple Start  2008

Zoho PhoneBridge – Telephony Integration

As the name suggests, PhoneBridge connects your Telephone system(PBX) with Zoho CRM and allows you to interact with your CRM account during all your inbound and outbound calls. This add-on connects data from Zoho CRM with the telephony systems. For incoming and outgoing calls from your telephone, Zoho CRM can pull up the information of the caller, if available in the CRM system, and display that information in the app allowing you to log information for the contact.

Where is it used? Consider the case of a Call Center. Cold Calling, telemarketing calls, telesales calls,customer care, customer support -  these are the typical operations of call centers. They can leverage the data from the CRM System during a call.

This feature is available immediately. This module is proceed at $6/user/month after a 15 day trial.

Contact Nubifer representative to discover how Zoho CRM can work for your business.


Gartner Discovers 10% of IT Budgets Devoted to Cloud Computing

A recent survey conducted by Gartner reports that companies spend approximately 10 percent of their budget for external IT services on cloud computing research, migrations and implementations.

Gartner conducted the survey from April to July 2010, surveying CIOs across 40 countries, discovering that nearly 40% of respondents allocated IT budget to cloud computing. Almost 45% of the CIOs and other senior IT decision makers questioned about general IT spending trends provided answers pertaining to cloud computing and its increased adoption rates.

Among the questions asked were how organizations’ budgets for cloud computing were distributed. Detailing the results, a Research Director at Gartner noted that, “One-third of the spending on cloud computing is a continuation from the previous budget year, a further third is incremental spending that is new to the budget, and 14 percent is spending that was diverted from a different budget category in the previous year.”

Organizations polled in Europe, Asia, the Middle East, Africa and North America spent between 40 and 50 percent of their cloud budget on cloud services from external providers. The survey also discovered that almost half of respondents with a cloud computing budget planned to ramp up the use of cloud services from external platform providers.

According to Gartner analysts, the survey results demonstrated a “shift towards the ‘utility’ approach for non-core services, and increased investment in core functionality, often closely aligned with competitive differentiation.”

Additionally, more than 40% of respondents anticipated an increase in spending in private cloud implementations designed for internal or restricted use of the enterprise, compared to a third of those polled seeking to implement public clouds.

Gartner called the investment trends for cloud computing as “healthy” as a whole. Said Gartner, “This is yet another trend that indicates a shift in spending from traditional IT assets such as the data-center assets and a move towards assets that are accessed in the cloud. It is bad news for technology providers and IT service firms that are not investing and gearing up to deliver these new services seeing an increased demand by buyers.”

Discussing the findings, Chad Collins, CEO of Nubifer Cloud Computing said, “This survey supports what we are seeing at ground zero when working with our enterprise clients. Company executives are asking themselves why they should continue with business as usual, doling out up-front cap/ex investments while supporting all the risks associated with large scale IT implementations.” Collins elaborates, “Cloud platforms allow these organizations to eliminate risks and upfront investments while gaining greater interoperability and scalability features.”

Collins went on to add, “Forward thinking organizations realize that by using external providers and cloud computing models, they can gain more flexibility in their cost and management of thier application base, while also getting the elasticity and scalability needed for growth.”

To learn more about adopting a cloud platform and how your organization can realize the benefits of cloud computing technologies, contact a Nubifer representative today.

Zoho Launches “Zoho Support” for Cloud Based Customer Support

The Zoho Family welcomed a new addition on November 10: Zoho Support. The web-based help desk software helps organizations to easily manage and respond to perpetually-increasing customer support inquiries arriving via a variety of channels, from phone and email to website and self-service portals. In our current era of real-time communication and instant gratification, customers have come to expect punctual answers to their questions.

Zoho Support provides this with its innovative web interface, which allows technicians to prioritize customer tickets, locate the correct response, and promptly respond to the customer.

Often times, the fastest way for customers to get support is via self-service, and Zoho Support boasts features that members of the support organization to publish solutions to known issues in a customer portal. This enables customers to solve their problem before contacting your staff. Customers can also submit and track tickets in the customer portal.

Zoho Support is comprised of the following modules, or tabs:

  • Requests: The requests tabs aids technicians in prioritizing the support requests coming in from customers. The support request can be taken care of in a variety of ways. For example: those requests that are assigned to me, or those requests that are unread.
    A support manager may want to see which requests are overdue and must be address immediately. It is often hard to programmatically determine (i.e. through an email or a form) if a request is high-priority or who it should go to, thus the request module helps organizations triage these support requests so they can be directed to the appropriate team.
  • Accounts & Contacts: This tab provides a view into the support operation through a customer perspective and, most importantly, organizations can define, track and enforce specific SLAs they may have agreed to with their customers. All support requests are unique; two that might look identical may have a different priority depending on the SLA that was promised to each individual customer.
  • Reports & Dashboards: This tab provides a quick view into how your support organization is doing, so you can quickly obtain a large amount of data that will allow you to make the best decisions both for your business and your customers. What products are getting the most support requests, for example. What incidents are occurring the most often? What support group (or rep) as the slowest response time?
  • Tasks: This tab serves as a simplified to-do list for a support rep—either with external activities, like responding to a customer with a particular solution or diagnosis, or external ones, like research or trying a new approach. This helps everyone in the support team to remain organized and allows the support manager to have a simplified look at what everyone is working on.
  • Solutions Database: This module allows support reps to create and publish (internally or externally) solutions to the most common customer issues. When published externally, a solution is automatically available in the customer portal, so it can be easily located by customers.
  • Workflow, API and more: This includes automating tasks, assignments, alerts with the workflow rules; integrate with other systems via the APT; maintain details of your catalogue (skus, release dates, support windows), and more.

Zoho Support is already integrated with Zoho CRM, so you can smoothly transition from selling to supporting. Zoho Chat is also integrated, so your support agents can easily find what they are looking for not only in the solutions database but from their colleagues over IM while they’re on the phone with a customer.

Zoho Support is available immediately via paid plans starting at $12 per month per agent for Enterprises and large support organizations. Unlimited-user plans for smaller companies that process up to 200 tickets per day are also available and Zoho Support additionally offers a free plan.

For more information regarding Zoho’s suite of officing applications visit www.nubifer.com.

Emerging Trends in Cloud Computing

Due to its reputation as a game-changing technology set, Cloud Computing is a hot topic when discussing emerging technology trends. Cloud Computing is defined by the National Institute of Standards and Technology (NIST) “as a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”

IT optimization has largely been the reason for the early adoption of Cloud Computing in “Global 2000” enterprises, with the early drivers being cost savings and faster infrastructure provisioning. A December 2009 Forrester Report indicated that over 70% of IT budget is spent on maintaining current IT infrastructure rather than adding new capabilities. Because of this, organizations are seeking to adopt a Cloud Computing model for their enterprise applications in order to better utilize the infrastructure investments.

Several such organizations currently have data center consolidation and virtualization initiatives underway and look to Cloud Computing as a natural progression of those initiatives. Enterprise private cloud solutions add capabilities such as self-service, automation and charge back over the virtualized infrastructure and thus make infrastructure provisioning quicker, helping to improve the over-all utilizations. Additionally, some of these organizations have been beginning to try public cloud solutions as a new infrastructure sourcing option.

IT spending of “Global 2000” enterprises makes up less than 5% of their revenues, thus optimizing IT isn’t going to impact their top or bottom line. In the current economic state, IT optimization is a good reason for these large enterprises to begin looking at Cloud Computing. So what is the true “disruptive” potential of Cloud Computing? It lies in the way it is going to aid these large enterprises in reinventing themselves and their business models in order to rise to the challenge of an evolving business landscape.

Social Networking Clouds and e-Commerce

Worldwide e-Commerce transactions will be worth over $16 trillion by 2013, and by 2012 over 50% of all adult Internet users in the U.S. will be using social networks. Currently, 49% of web users make a purchase based on a recommendation gleaned from social media. This increased adoption of social media makes it easier for consumers to remain connected and get options on products and services. Basically, the consumer has already made up their mind about a produce before even getting to the website or store. This is causing major changes in consumer marketing and the B2C business models. The relationship used to be between the enterprise and the consumer, but it is now changed to a deeper relationship that encompasses the consumer’s community.

Large enterprises can’t afford to have “websites” or “brick-and-mortar stores” any longer if they want to remain relevant and ensure customer loyalty—they need to provide online cloud hosted platforms that engage the consumers constantly along with their social community. That way, they incorporate the enterprise business services in their day-to-day life. When the Gen Y consumers reach the market, for example, “community driven” social commerce just may replace traditional “website based” e-commerce. Enterprises need to begin building such next-generation industry specific service platforms for the domain they operate it in anticipation of this.

Computing’s Pervasiveness

One half of the world population—roughly 3.3 billion—have active mobile devices, and the increased use of these hand held devices is altering the expectations of consumers when it comes to the availability of services. Consumers expect that the products and services should be available to them whenever they need the service, wherever they are, through innovative applications, the kinds of applications that can be better delivered through the cloud model.

The number of smart devices is expected to reach one trillion by 2011, due to increasing adoption of technologies like wireless sensors, wearable computing, RFIDs and more. This will lead to significant changes in the way consumers use technology, as future consumers will be used to (and be expecting) more intelligent products and services such as intelligent buildings that conserve energy and intelligent transportation systems that can make decisions based on real-time traffic information. An entirely new set of innovative products and services based on such pervasive computing will need to be created for the future generation.

Service providers will look to increase customer loyalty by providing more offerings, better services and maintaining deeper relationships as products and services become commoditized. Several industry leaders are increasingly adopting open innovation models, there by creating business clouds supported by an ecosystem of partners, in order to increase the portfolio of offerings and innovate faster. A new generation of applications must be created as Cloud Computing becomes more pervasive with the increased adoption of smart devices.

To gain a competitive edge, reduce CAPEX on infrastructure and maintenance, and take advantage of powerful SaaS technologies offered in the Cloud, Companies need to build their next generation business cloud platforms in order to better manage the scale of information.

To learn more about Cloud Computing and how companies can adopt and interoperate with the cloud, Visit Nubifer.com

Department of Defense And Cloud Security Management

Migrating Department of Defense applications to public cloud platforms operated outside of the Department of Defense DMZ typically raise concerns about the efficacy of security protocols. Currently, the DoD data-centers rely on fire-walled barriers that are designed to prohibit interactions with those outside of its perimeter. The effectiveness of these safe-guards can be argued on a number of levels. The DoD contracts out the management of much of its data, meaning those in charge of their data are neither military nor civilian employees.

Regardless of this outsourcing, the transference of compute resources to third party platform providers will be subjected to stringent security guidelines. What may be viewed as a minor security incident could result in a revocation of security certification for the cloud services provider.

High level DoD executives realize that cloud computing offers a significant opportunity for cost savings, scalability, as well as fail-safe features that offer advantages when compared to the current DISA data-centers. Decision makers are now asking whether the externalization of the DoD workload to a public cloud cause a degradation in network security. Will the governmental auditors reject a public cloud because they cannot fully guarantee security? But the fact is that many public cloud offerings offer the same level of data security, obfuscation and redundancy that’s offered in the DoD’s internal data-centers.

DoD data-centers lock up server farms as well as associated power inside a physical structure in order to gain security. Additional controls installed include:

- Perimeter firewalls
- Demilitarized zones (DMZ) for isolating incoming transactions
- Network segmentation
- Intrusion detection devices and software for monitoring compliance with security protocols

Currently, there are a plethora of companies selling hardware devices and software packages claiming to increase data-center security. But as security threats rise, data-center management teams keep adding disparate security management devices, thus increasing not only operating costs but also the delays that are incurred as transactions travel their way through multiple security barriers.

The accumulation of these disparate security features only increase the vulnerability of systems and add to potential security loop-holes. Each data-center will ultimately have security measures that are unique to each individual situation. Therefore they are not amenable to coordinated and standardized oversight.

Cloud platform providers gain from the benefits of virtualization. Virtual machines from multiple providers are co-hosted on physical resources without any cross-referencing that can jeopardize security. This allows virtualization to be the key technology that enables the migration of applications into a cloud environment where security is provided via the hypervisor that controls each separate virtual machine.  A standardized third-party security appliance can be connected to this hypervisor allowing for consistent security services delivered to every virtual machine even if they run on differing operating systems.

Users must stop viewing protection of applications at the data center or server levels as the basis for achieving security. Instead, we have to view each individual virtual computer, with its own operating system and its own application as fully equipped to benefit from standardized security services.

A data-center may encompass thousands of virtual machines. Cloud security will be achieved by protecting virtual computers through their hypervisor on which they operate. This way, every virtual machine can be assigned a sub-set of security protocols that will carry its protection safeguards as well as security criteria. Take moving a virtual machine from a DISA data-center to the cloud, the security of a relocated virtual machine will not be compromised. Multi-tenancy of diverse applications, from varied sources is now feasible since the cloud can run diverse applications in separate security enclosures, each with their own customized security policies.

In a cloud environment the addition of a new application is simplified. Integration with security measures can be instant and seamless because a hypervisor already supports your current security protocols. And if a virtual machine can port its own security measures when migrating from one cloud to another, these integration efforts can be further reduced.

In Summation
Security services for a cloud environment can now be pooled and standardized to support a large number of virtual machines. Such pooled services can be managed to give DoD data-centers vastly improved shared security awareness.

But the overall management and monitoring of enterprise-wide security will still remain an intensive task. However, as compared with the current diversity in security methods, the transfer of applications onto a cloud platform will further reduce costs and simplify the administration of security.

Whether the Department of Defense can efficiently implement its own private cloud, or whether it will have to rely on commercially provided cloud providers is yet to be known. The DoD could rely on commercial firms for most cloud computing services, except for retaining the direct oversight over security. This could be accomplished by managing all security appliances and policies from DoD Network Control Centers that would be staffed by internal DoD personnel.

For more information regarding security of Cloud platforms and how the government is approaching Cloud Computing and Software-as-a-Service, visit Nubifer.com.

Microsoft Announces Office 365

Announced October 19th 2010, Microsoft is launching Office 365, the software giants’ next cloud productivity offering syncing Microsoft Office, SharePoint Online, Exchange Online and Lync Online in an “always-on” software and platform-as-a-service. Office 365 makes it simpler for organizations to get and use Microsoft’s highly-acclaimed business productivity solutions via the cloud.

With the Office 365 cloud offering, users can now work together more collaboratively from anywhere on any device with Internet connectivity, while collaborating with others inside and outside their enterprise in a secure and interoperable fashion. As part of today’s launch  announcement by Microsoft, the Redmond based software company is opening a pilot beta program for Office 365 in 13 different regions and countries.

Microsoft relied on years of experience when architecting Office 365, delivering industry-acclaimed enterprise cloud services ranging from the first browser-based e-mail to today’s Business Productivity Online Suite, Microsoft Office Live Small Business and Live@edu. Adopting the Office 365 cloud platform means Microsoft users don’t have to alter the way they work, because Office 365 works with the most prevalent browsers, smart-phone hand-sets and desktop applications people use today.

Office 365 developers worked in close association with existing customers to develop this cloud offering, resulting in a platform that is designed to meet a wide array of user needs:

“Office 365 is the best of everything we know about productivity, all in a single cloud service,” said Kurt DelBene, president of the Office Division at Microsoft. “With Office 365, your local bakery can get enterprise-caliber software and services for the first time, while a multinational pharmaceutical company can reduce costs and more easily stay current with the latest innovations. People can focus on their business, while we and our partners take care of the technology.”

With Office 365 for small businesses, professionals and small companies with fewer than 25 employees can be up and running with Office Web Apps, Exchange Online, SharePoint Online, Lync Online and an external website in just 15 minutes, for $6 per user, per month.

Microsoft Office 365 for the enterprise introduces an wide range of choices for mid and large organizations, as well as for governmental entities, starting at $2 per user, per month for basic e-mail. Office 365 for the enterprise also includes the choice to receive Microsoft Office Professional Plus on a pay-as-you-use basis. For less than $25 per user, per month, organizations can get Office Professional Plus along with webmail, voicemail, business social networking, instant messaging, Web portals, extranets, voice-conferencing, video-conferencing, web-conferencing, 24×7 phone support, on-premises licenses, and more.

Office 365 is creating new growth opportunities for Microsoft and its partners by reaching more customers and types of users and meeting more IT needs — all while reducing the financial burden for its customers.

Product Availability

Office 365 will be available worldwide in 2011. Starting today, Microsoft will begin testing Office 365 with a few thousand organizations in 13 countries and regions, with the beat expanding to include more organizations as the platform matures. Office 365 will be generally available in over 40 countries and regions next year.

Towards the end of next year, Microsoft Office 365 will offer Dynamics CRM Online in order to provide their complete business productivity experience to organizations of all varieties and scales. Additionally, Office 365 for education will debut later next year, giving students, faculty and school employees powerful technology tailored specifically to their needs.

October 19th at Noon PDT, Microsoft will launch http://www.Office365.com. Customers and partners can sign up for the Office 365 beta and learn more at that site, or follow Office 365 on Twitter (@Office365), Facebook (Office 365), or the new Office 365 blog at http://community.office365.com to get the latest information.

Nubifer is a Microsoft Registered Partner with expertise in Office, Windows 7, BPOS and Windows Azure.  Contact a representative today to learn how the Office 365 cloud platform can streamline your business processes or visit www.nubifer.com and fill out our online questionaire.

Protecting Data in the Cloud

When it comes to cloud computing, one of the major concerns is protecting the data being stored in the cloud. IT departments often lack the knowledge necessary to make informed decisions regarding the identification of sensitive data—which can cost an enterprise millions of dollars in legal costs and lost revenue.

The battle between encryption and tokenization was explored in a recent technology report, and the merits of both are being considered as securing data in the cloud becomes more and more important. Although the debate over which solution is best continues, it is ultimately good news that protection in cloud computing is available in the first place.

It is essential that data is secure while in storage or in transit (both inherent in cloud computing) in the current business climate; the protection is necessary whether dealing with retail processing, accessing personal medical records or managing government information and financial activity. It is necessary to implement the correct security measure to protect sensitive information.

So what is tokenization? Tokenization is the process in which sensitive data is segmented into one or more pieces and replaced with non-sensitive values, or tokens, and the original data is stored encrypted elsewhere. When clients need access to the sensitive data, they typically provide the token along with authentication credentials to a service that then validates the credentials, decrypts the secure data, and provides it back to the client. Even though encryption is used, the client is never involved in either the encryption or decryption process so encryption keys are never exchanged outside the token service. Tokens protect information like medical records, social security numbers, financial transactions, etc prevent unauthorized access.

Encryption, on the other hand, is the process of changing the information using an algorithm to ensure it is unreadable to anyone expect those who possess a key or special knowledge. The military and government have been using this method for some time to make sure that their sensitive information remains in the hands of the right people and organizations.

Tokenization and encryption can be applied when using cloud computing to protect the information is used in the cloud. For organizations seeking to determine which method is a better fit for them, it is necessary to ask questions about the security of the method and whether one has more pros than the others. It is necessary in this case to clearly define the objectives of the business process as well.

A clear method of protecting information is essential if cloud computing is posing benefits for the enterprise. Conversely, this can also be an obstacle to launching a cloud computing strategy. Gartner reports that 85 percent of participants cited security as a key factor that could prevent them from launching cloud-based apps.

In conclusion, there is no clear winner in the debate over tokenization versus encryption. Rather, it depends on the goals of the business and how the company plans to manage the security of their sensitive information. The data needs to be protected in a way that is easily manageable when launching a cloud computing strategy—and it is only at this point that cloud computing can be both successful and secure. For more information regarding securing data int eh cloud via tokenization, contact a Nubifer representative today.

Zoho Creator Adds Reporting & Scheduler Modules

Zoho Corp., a leader in Software as a Service business applications, announced Wednesday October 6th that their ‘Zoho Creator’ offering now allows users to create situational applications. Over the past few years, Zoho has had over 300,000 apps created on this platform, and as Zoho Creator evolves as a leading work-flow engine, they are introducing two key modules to Zoho Creator – Reports & Schedules.

Zoho offers SaaS applications and provides a wide, integrated portfolio of rich online applications for businesses. With more than 20 different applications spanning Collaboration, Business and Productivity, Zoho helps businesses and organizations get work done. Zoho’s applications are delivered via the Internet, requiring nothing but a browser, enabling organizations to focus on their business while leveraging Zoho in order to maintain the servers and keep data safe.

Reports Module
Zoho is introducing a powerful business intelligence module in Zoho Reports that lets users create different types of reports and pivot tables.This Reporting module is now integrated into Zoho Creator allowing users to analyze the data they have in their application. Users are now able to:

  • Create dynamic reports based on the data contained in their Creator app
  • Generate Pivot Tables (including multi-level pivots) with a range of options
  • Filter & Sort data with a report builder interface
  • Embed & Share reports with team members or by embedding them on a website

Scheduler Module
The newly introduced scheduler module lets users create and schedule automated tasks. These tasks can be triggered by user input or at pre-set times and/or dates. There are three general schedule types:

  • Form Schedules, which lets users configure actions to be executed based on any date/date time field in a form
  • Report Schedules lets users schedule periodic reports of data that has been added to their application
  • Custom Schedule give users the power to create and execute their own scripts

Reports Pricing

  • Two reports are available for free users and paid users with ‘Basic’ and ‘Standard’ plans.
  • Unlimited Reports are available for Paid users (Professional plans and above)

Scheduler Pricing

  • Scheduler module is available for all paid users. It includes 31 schedulers.
  • A 15 day trial version is available for free users.

These two modules are available for use now and are readily available at http://www.zoho.com.  For more information on Zoho’s suite of SaaS applications, and migration best practices please contact a Nubifer representative today. www.Nubifer.com -or- (800) 293 4496.

IBM’s Goals for Cloud Computing

With a reported $14 billion left over from its 2009 fiscal year, what is IBM going to do with it? Industry experts suggest that they are expanding upon their ability to deliver enterprise cloud computing solutions and services.

It’s expected that cloud services will add $3 billion in net revenue by 2015, says IBM’s Vice President of Cloud Computing Walt Braeger. Although IBM won’t be able to do so without acquisitions, the company’s excess of cash won’t be spent on a single acquisition—like when IBM purchased Cognos for $5 billion in 2007.

It’s been well documented that IBM has already spent a great deal on significant cloud computing acquisitions, most of which were acquired for less than $1 billion, although a few stray from that norm. IBM spent $1.4 billion on Sterling Commerce (which was a unit of AT&T and focuses on providing software that helps companies manage their channel relationships) earlier this year, for example. IBM also acquired Cast Iron Systems—who’s software systems help connect its cloud services to traditional and legacy software systems—for an undisclosed amount in May.

Cloud Computing and its Inner-workings
Because the business aspects of cloud computing are increasingly local, IBM will need to have a physical presence in many of the nations in which it hopes to build a customer base for its cloud services.

Braeger cited that IBM already has a multi-billion dollar investment in its service delivery centers, located across the globe. Because they require massive amounts of reliable bandwidth, cloud computing centers have to be located next to major Internet points of presence. IBM has not encountered bandwidth constraints as it grows its cloud computing business thus far, but that may change as focus turns to developing markets—where solutions will need to incorporate low-bandwidth mobile devices.

Organizations will utilize IBM’s cloud appliance service model, CloudBurst, in some cases. CloudBurst is a physical device that delivers a cloud, and is one of IBM’s many answers to the security fears of its customers.

CloudBurst, when initially conceptualized, was aimed at developers. This is due to the fact that developers drive so much business value that the typical enterprise devotes 30 to 50 percent of its entire technology infrastructure to development and testing. All but ten percent of that infrastructure remains idle, IBM said, thus making the case for a scalable, flexible, interoperable cloud infrastructure.

Developers and a Cloud Infrastructure
According to Braeger, cloud projects in enterprise testing have delivered on all the hype surrounding the cloud, with an average Return On Investment (ROI) in just four months, making these projects extremely attractive to organizations that are constricting IT budgets.

These types of projects require a multitude of components to be in place before they can begin delivering: self-service access to resources, a detailed service catalog, and infrastructure ready and available for instant provisioning. Those have always proven to be pain points for developers and enterprise IT in the past. For example, developers dealt with bureaucracy when requesting a system on which they could test a new application. Now though, says Braeger, the situation has changed due to a cloud-based infrastructure.

Changing the model so drastically requires IT to revamp other functions beyond deploying resources. Organizations need to develop the capacity to charge other departments for use, for example, meaning departments must be willing to be metered.

These are unlikely to be major obstacles though, at least according to Braeger. In many large enterprises, IT departments already have an accounting function and an auditing function that is standardized. Because modules that work well in a particular auditing system can be reused across a wide spectrum of customer, this makes IBM’s job easier.

Cloud Computing Living Up to the Hype
There is bound to be internal push-back, regardless of the early evidence of a quick return on investment, with so many major changes altering the daily work-flow. During his company’s annual meeting this year, IBM CEO Samuel Palmisano told shareholders that despite the turmoil, cloud technologies are slated to revolutionize how IT functions within the enterprise.

Braeger did admit that hype surrounding cloud computing is current at what industry researcher Gartner would call a “peak of inflated expectations”, which is inevitably followed by a “trough of disillusionment”—but is able to highlight the cloud’s demonstrated success in delivering a quick ROI and more efficient IT services as a reason not to be concerned.

Zoho CRM, Invoice & Projects now Integrate with Gmail

Zoho announced today that Zoho CRM, Invoice & Projects now integrate with Gmail through Contextual Gadgets. Gmail Contextual Gadgets is a way for users to integrate third party applications into Gmail. When a user installs a contextual gadget in Gmail, the gadget shows up when that individual opens an email. The gadget can contain information pulled in from various third-party systems (eg: Zoho CRM, Invoice and Projects) and displayed contextually within that email.

Google announced this earlier this year, but Zoho unveiled today that they have created contextual gadgets for their CRM, Invoice & Projects applications.

Following are a few examples of tasks that can be accomplished leveraging Zoho’s Contextual Gadgets.

Zoho CRM

  • With a click of the mouse, users can search to see if the sender exists in your CRM system.
  • From within an email, users can add the sender to the Zoho CRM as a Contact or a Lead without having to leave their Gmail domain.
  • Users can add a Potential to a Contact, updating it from directly within the email message.
  • If the sender exists within the users CRM database, all details relating to the contact can be viewed within the email.
  • Users can Add/View Tasks and Notes to the sender within the email.

Zoho Invoice

  • If the sender exists within the system, their information is pulled from Zoho Invoice and displayed within the email message.
  • All emails sent from Zoho Invoice to the specified user are listed within the gadget, creating an Email History for each contact within the users’ database.
  • Users can view all unpaid invoices with the status as ‘Unpaid’ or ‘Open’ being displayed prominently for the sender.
  • Gadget users are now able to view payments received from the sender within the email.

Zoho Projects

  • Users can now create a new Project directly from the email, and share it with co-workers.
  • It’s now possible to transform an email into an actionable task in Zoho Projects and share it with the appropriate agent within your organization.
  • Users are now able to redirect the relevant contents of an email and make it an open forum post available for discussion.
  • Contextual Gadgets now make it simple to assign a task to any of your team members from within the email message.

If you would like more information regarding Zoho Projects Contextual Gadgets,visit Nubifer.com.

Zoho CRM, Invoice & Projects are already part of the Google Apps Marketplace, and are currently being leveraged by thousands of businesses using Google Apps.

A Closer Look at Microsoft’s Cloud Service Offerings

Although the Business Productivity Online Services (BPOS) is a primary component of Microsoft’s Cloud services, BPOS is not an all encompassing definition of their cloud service suite—it is simply one compelling offering available.

A Closer Look at Microsoft’s Cloud Services

It is a common assumption that Microsoft is relatively new to offering cloud services, but Microsoft has been on a journey leading up to this point for 15 years, beginning back with Windows Live and Hotmail.

During that time, their services and offerings delivered online have continued to expand. Currently, a number of cloud-based solutions are available, enabling businesses and organizations to become more efficient and scalable. Here is an outline of Microsoft’s cloud offerings, and brief descriptions of their capabilities:

Windows Azure:
A flexible, familiar environment to create applications and services for the cloud in which can shorten time to market and adapt to growing demand.

Windows Live ID:
Identify and authentication system provided by Windows Live. Lets you create universal sign-in credentials across diverse applications.

Microsoft SQL Azure:
Provides a highly scalable, multi-tenant database that doesn’t require installation, setup, patches or routine management.

Windows Intune:
Streamlines how businesses manage and secure PC’s using Windows Cloud Services and Windows 7.

Microsoft Office Web Apps:
Offers online companions to Word, Excel, PowerPoint and OneNote, granting freedom to access, edit and share Microsoft Office documents from anywhere.

Microsoft Exchange Online:
Highly secure hosted email for your employees. Offers “anywhere access” and starts at just $4 per user per month.

Microsoft Office Live Meeting:
Provides real-time Web-hosted conferencing, enabling you to connect with colleagues and engage clients from wherever you’re located.

Microsoft Forefront Online Protection for Exchange:
Helps protect businesses’ inbound and outbound email from viruses, spam, phishing scams and email policy violations.

Microsoft SharePoint Online:
Gives your business a highly secure, central location in which employees can collaborate and share documents.

Microsoft Office Communication Online:
Delivers robust messaging functionality for real-time communication via text, voice and video.

Microsoft Dynamics CRM Online:
Helps you find, keep and grow business relationships by centralizing customer information and streamlining processes with a system that adapt to new demands quickly.

Microsoft Business Productivity Online Suite (BPOS):
Unites online versions of Microsoft’s messaging and collaborating solutions such as: Exchange Online, SharePoint Online, Office Live Meeting and Office Communications Online.

Opting for Microsoft Online Services allows you to combine the power of rich desktop-based applications with the flexibility of fully-hosted Internet services.This approach gives users an all-in-one integrated experience on the same applications your users already know with a consistent look and feel from any device, in any location.

To summarize, the opportunity that Microsoft’s cloud services offers is exciting, whether you are a partner or a business. It is important to utilize the resources outlined above to either begin or continue your journey into what Microsoft’s cloud and online services can offer your enterprise.

For more information about Microsoft’s Cloud Solutions, contact a Nubifer representative today, or visit Nubifer.com.

Interoperability, Cap Ex and Cloud Computing

At a time when organizations are coming under increased pressure to cut operational costs—especially when it comes to technology budgets—cloud computing offers companies interoperability and robust technology environment which in turn can improve cost savings. Because cloud solutions, apps and platforms are Internet-based and share compute resources, delivering software and information to computers on demand lessens the financial burden traditional IT ecosystems place on the enterprise.

A global IT research firm recently completed their second global research project on IT outsourcing practice and attitudes. The researchers polled IT and business decision makers in the U.S., U.K. and Singapore and discovered that more than two-thirds of business decision makers say upgrading infrastructure with a lighter budget is the main challenge facing them this year. Additionally, more than three quarters of decision makers regard cost savings as their main strategic priority for the fiscal year.

The pressure is not lost on IT managers either, with nearly half of respondents citing discovering a more cost-effective IT infrastructure as their main priority. Effective managing and prioritizing IT demand come next, followed by delivering faster data access across their organizations.

Reducing Your In-House IT Burden
Currently, public sector IT managers claim that only 7 percent of their infrastructure is outsourced, despite highlighting the need to reduce IT infrastructure costs as their key concern. Comparing this to the private sector, the figure changes significantly. In the private sector, IT managers say almost 20% percent of their infrastructure is outsourced.

Owning and operating your own IT infrastructure has previously been viewed as something that differentiated large from medium businesses, as it could allow for greater business flexibility of service design-once hardware and equipment was provisioned with enough capacity- and afford greater flexibility. This is changing with the availability of high-powered virtual servers and virtualization technologies, in addition to the increased standardization of platforms and ability of service providers to deliver leading-edge cloud services.

Only an exceptionally efficient enterprise can justify building and operating an IT infrastructure after a full audit of costs and impacts is taken—in both monetary and environmental terms. The ROI of maintaining infrastructure in-house rarely materializes, as replacement of machines outpaces cost efficiencies.

The Changing IT Environment
IT is heading down a path where a large-scale shift toward outsourced systems is occurring, and expected to increase into 2011 and 2012. Within the next 10 years, public sector respondents expect to have 64 percent of their organizational infrastructure under third-party management—approaching the assumed private sector level of nearly 67 percent.

The Adoption of Cloud Solutions
A large portion of this shift will result in applications moving to cloud environments where shared resources are provided to computers and other devices on demand. Currently, 59 percent of government and public sector IT teams are using or expect to use cloud for enterprise applications within five years, with the overwhelming majority expecting significant savings by switching to cloud-based infrastructure.

The primary differences between the cloud platforms are in the levels of service delivered. Both public clouds (in which resources are available for purchase by any organization) and private clouds (in which an organization shares a pool of resources amongst its divisions and partners) offer the same capabilities when it comes to rapid deployment, interoperability and scalability.

Although private clouds allow for simplified compliance auditing when the highest levels of security are required, only the modern generation of enterprise cloud services are able to offer the full range of security, application stack choice and service-level capabilities required for critical compute services.

Cloud computing offers the opportunity to do more by buying less, so the choice between cuts or the cloud is a no longer an issue. IT teams and service managers need vision and the courage to drive the required changes by working differently.

Decision makers in public entities currently lag behind their private sector counterparts in their cloud adoption ratios, and this proves to be a key barrier to a more over-arching support of cloud platforms. Currently only 8 percent of public service managers claim they understand what cloud computing is and what benefits in can offer. This shows a clear need for more dialogue between the IT teams and the wider organizations on what is now possible with cloud computing.

On the other hand, service managers do see the potential for development of new ways of working based on more flexible IT infrastructure. In fact, two-thirds of respondents agree they could change the way they plan for IT enhancements if they could reduce or reduce the cost of IT infrastructure.

This vision must apply to the regulatory environment, with virtualization being rapidly accredited for government use as an approved technology. It is important to learn from high security environments in the commercial world, in which virtualization is already accredited.

In order to benefit from the corresponding economic efficiencies, efforts must be accelerated as quickly as possible. Resources will be freed to deliver the services organizations need in a flexible, scalable and more sustainable way.

For more information about how we can implement a interoperable and cost effective cloud solution please visit nubifer.com.

Developing Cloud Applications: Pattern Usage and Workload Modeling

For enterprise companies today, the process of determining one or more common application usage profiles for use in cloud platform performance testing is known as ‘application workload modeling’. Cloud application workload modeling can be accomplished in a myriad of ways, and is a critical piece to properly planning, developing and implementing successful cloud solution technologies.

Some General Best Practices when Developing Cloud Applications.

  • Understand your application usage patterns. New business processes are prime candidates for building out such apps. Silo-ed departmental initiatives often evolve into organizational best practices that get adopted by the entire enterprise, and because most of the programs are developed organically from the ground up, they can leverage the interoperability of the cloud and be scaled depending on demand. This also allows the app to be discontinued with minimal cost if the initiative isn’t deemed efficient or necessary to the organization.

  • Develop and Deploy Your Application. Creating a plan and sequence of key metric drivers help you keep your cloud deployment efforts on track. Start small, grow fast is a common mantra of many start-ups (including ours), the overwhelming majority of which are intimidated by the significant cost of on-premise infrastructure.
  1. Define and Identify the objectives
  2. Document and Identify primary usage scenarios
  3. Develop and Determine navigation paths for key scenarios
  4. Design and Determine individual user data and variances
  5. Determine the likely-hood of such scenarios
  6. Identify peak target load levels
  7. Prepare and Deploy the new cloud solution
  • Monitor Spiked Usage Patterns for “Common Utility Apps”. Within every organization, large or small, there’s at least one program or application that receives spiked usage during a certain time of the year, quarter or month. One example of this pattern is related to corporate tax software, as this app is lightly used for many months, but becomes a highly leveraged application during the end of the fiscal year tax calculation process. Another example is Human Resource Information Systems (HRIS) and the periodic need for employees to subscribe to new company health plans, insurance plans, etc. Other examples include e-commerce websites like Ebay and Buy.com which experience this “peak load” requirement during holiday or special sales seasons.

The common thread across all of these types of “on-demand” cloud apps is that their usage rate is relatively standard or predictable most of the time, but become the most demanded of resources periodically. Utilizing a scalable cloud solution approach in this manner enables greater cost savings and ensures high availability of your enterprise business systems.

Application Load and Scalability, and Dynamically Reacting to Peak Load

As it is most often associated with consumer-facing web apps, unpredictable load occurs when an inordinate amount of traffic is directed toward your site, and the app is subsequently unable to meet this demand—causing the entire website to return a load error message. Nubifer has noticed sudden spikes in traffic when organizations launch fresh marketing campaigns, or receive extensive back-linking from prominent authority sites. Apps and sites eminently susceptible to these load spikes are ideal candidates for the cloud, and the most prominent advantage of this methodolgy is the auto-scale or on-demand capability.

Monitoring, a Primary Key to Any Successful Cloud Deployment

Your cloud platform monitors the patterns of Internet traffic and the utilization of the infrastructure, adding additional server resources if the traffic crosses your preset threshold. The extra servers that are added can be safely deactivated once the traffic subsides and the environment isn’t so demanding. This creates an extremely cost-efficient use case for leveraging a cloud platform for app and site hosting.

To the contrary of unpredictable load occurrences, e-commerce sites commonly experience predictable spikes in traffic. For instance, when Amazon launches pre-ordering for the next novel for Oprah’s book club, they prepare their infrastructure to handle these peak loads. Organizations of this size typically have a ballpark budget figure of the infrastructure cost because of its inherent predictability. There are many occurrences in the public sector that experience predictable bursts as well, such as electoral results and the examination of the latest census reports.

Understanding Application Usage Pattern Trends

Within your business, these patterns are manifested during a virtual company meeting or initiation of a compulsory online training for all employees, but the primary difference between this pattern of usage and the first is that there may not be a periodic recurrence of this particular pattern or spike in resource demand.

It’s paramount that your IT personnel remain cognizant of these peak load times, whether they are predictable or not, as this is a key element for effectively leveraging a cloud solution that offers support and business intelligence data regarding peak load and latency issues.

How We Have Evolved to Solve for Peak Load and Usage Monitoring

Nubifer has solved these business scenarios by developing a robust set of tools and monitoring applications for private and public clouds, named Nubifer Cloud:Link. To learn more about Cloud:Link and Nubifer’s approach to enterprise cloud monitoring visit CloudLink.pro

Google Apps Receives Federal Certification for Cloud Computing

On July 26, Google released a version of its hosted suite of applications that meets the primary federal IT security certification, making a major leap forward in its push to drive cloud computing in the government. Nearly one year in the making, Google announces its new edition of Google Apps as the first portfolio of cloud applications to have received certification under the Federal Information Security Management Act (FISMA).

The government version of Google Apps has the same pricing and services as the premier edition, including Gmail, the Docs productivity site and the Talk instant-messaging application.

Google Business Development Executive David Mihalchik said to reporters, “We see the FISMA certification in the federal government environment as really the green light for federal agencies to move forward with the adoption of cloud computing for Google Apps.”

Federal CIO Vivek Kundra announced a broad initiative to embrace the cloud across the federal government last September, as a way to reduce both costs and inefficiencies of redundant and underused IT deployments. The launch of that campaign was accompanied by the launch of Apps.gov. An online storefront for vendors to showcase their cloud-based services for federal IT manager, Apps.gov was revealed at an event at NASA’s Ames Research Center and attended by Google co-founder Sergey Brin. At the same time, Google announced plans to develop a version of its popular cloud-based services that  would meet the federal-government sector’s security requirements.

Mike Bradshaw, director of Google’s Federal Division, said, “We’re excited about this announcement and the benefits that cloud computing can bring to this market.” Bradshaw continued to say that “the President’s budget has identified the adoption of cloud computing in the federal government as a way to more efficiently use the billions of dollars spent on IT annually.” Bradshaw added that the government spends $45 million in electrical costs alone to run its data-centers and servers.

Security concerns are consistently cited by proponents of modernizing the deferral IT apparatus as the largest barrier to the adoption of cloud computing. Google is including extra security features to make federal IT buyers at agencies with more stringent security requirements feel more at ease. These extra security features are in addition to the 1,500 pages of documentation that came with Google’s FISMA certification.

Google will store government cloud accounts on dedicated servers within its data centers that will be segregated from its equipment that houses consumer and business data. Additionally, Google has committed to only use servers located in the continental U.S. for government cloud accounts. Google’s premier edition commercial customers have their data stored on servers in both the U.S. and European Union.

Mihalchik explained that security was the leading priority from the get-go in developing Google Apps for Government saying, “We set out to send a signal to government customers that the cloud is ready for government.” Adding, “today we’ve done that with the FISMA certification, and also going beyond FISMA to meet some of the other specific security requirements of government customers.”

Thus far, Google has won government customers at state and local levels such as in the cities of Los Angeles, California and Orlando, Florida. Mihalchik said that over one dozen federal agencies are in various stages of trialing or deploying elements of Google apps. Mihalchik states that several agencies are using Google anti-spam and anti-virus products to filter their email. Others, like the Department of Energy, are running pilot programs to evaluate the full suite of Google Apps in comparison with competitors’ offerings.

Find out more about cloud security and FISMA certification of Google Apps by talking to a Nubifer Consultant today.

Zoho Sheet 2.0 launches on August 31st 2010, with support for Million Cell Spreadsheets

Zoho, an industry leader in cloud hosted officing software, announced today the launch of Zoho Sheet 2.0. Among the many added features of Zoho Sheet, is the newly added support for million cell spreadsheets.

When a user logs-in to Zoho Sheet 2.0, they will not notice much change visually, but there have been many performance improvements on the back-end. Frequent users of Zoho’s increasingly popular spreadsheet app will notice the performance and interoperability improvements instantly. Regarding the performance of the app, Zoho enhanced the back-end engine significantly upgrading its performance, allowing users of Zoho Sheet 2.0 to load large and complex spreadsheets with instant response times.

Zoho Sheet’s One Million Cell Spreadsheet

At Nubifer Inc., we are constantly working with extensive spreadsheets, and were infinitely familiar with constant freezes and over-consumption of local compute resources. This is no longer an issue for our teams, as Zoho Sheet is completely online with all the heavy lifting being done on the server side, keeping our client side agile and nimble.

With Zoho’s latest product update, subscribers can now create a million cell spreadsheet. Zoho Sheet 2.0 supports 65,536 rows and 256 columns per worksheet, creating 1 Million Cells per spreadsheet project. Supporting a million cells is an important feature, but maintaining efficient load-times with large spreadsheets was the primary goal with Zoho Sheet 2.0. Waiting as long as 5 minutes to load very large spreadsheets is no longer an issue, this can now be experienced instantly within your web browser. We here at Nubifer encourage you to give it a test drive, and witness for yourself how agile and efficient response is while using Zoho Sheet 2.0.

Here is an example embedded spreadsheet with 25,000 rows. The performance on the return is quite impressive.


In addition to the improved performance metrics, here are some other great features designed to aid functionality and work flow.

Chrome & Safari Browser Support

Zoho Sheet now officially supports Chrome 4+, Safari 4+, Firefox 2+ and IE 6+.

Some Additionally Impressive Improvements

  • Users can now directly input Chinese, Japanese & Korean characters without having to double-click on a cell.
  • Improved ‘Find’ functionality. Control+F will now bring up the ‘Find’ panel at the bottom of the spreadsheet with options to search within the row, column or sheet.
  • The ‘Undo’ and ‘Redo’ actions now work across the spreadsheet and are maintained on a per-user basis while collaborating with other users.
  • You can now set formats and styles on column, row, and sheet tiers.

Are you an existing user? If not, you probably wont see many changes visually, but you will experience these enhancements when working with Zoho Sheets 2.0.

Zoho is tirelessly working on performance updates to their cloud-hosted officing applications. Some updates are cosmetic for look and feel, while others are performance based. The overwhelming majority of Zoho’s updates go under the hood. For these updates, users may not notice anything visually, but these updates are significant and lay the groundwork for things to come in the future.

For more information about Zoho Sheet, or other Zoho officing applications please visit Nubifer.com.

Understanding the Cloud with Nubifer Inc. CTO, Henry Chan

The overwhelming majority of cloud computing platforms consist of dependable services relayed via data centers and built in servers with varying tiers of virtualization capabilities. These services are available anywhere that allows access to the networking platform. Clouds often appear as single arenas of access for all subscribers’ enterprise computing needs. All commercial cloud platform offerings are guaranteed to adhere to the customers’ quality of service (QoS) requirements, and typically offer service level agreements.  Open standards are crucial to the expansion and acceptance of cloud computing, and open source software has layed the ground work for many cloud platform implementations.

The article to follow is what Nubifer Inc. CTO, Henry Chan, recently described to be his summarized view of what cloud computing means, its benefits and where it’s heading in the future:

Cloud computing explained:

The “cloud” in cloud computing refers to your network’s Internet connection. Cloud computing is essentially using the Internet to perform tasks like email hosting, data storage and document sharing which were traditionally hosted on premise.

Understanding the benefits of cloud computing:

Cloud computing’s myriad of benefits depend on your organizational infrastructure needs. If your enterprise is sharing large number of applications between a varying number of office locations, it would be beneficial to your organization to store the apps on a virtual server. Web-based application hosting can save time for people traveling without the ability to connect back to the office because they can have access to everything over their shared virtual private network (VPN).

Examples of cloud computing:

Hosted email (such as GMail or Hotmail), online data back-up, online data storage, any Software-as-a-Service (SaaS) application (such as a cloud hosted CRM from vendors like Salesforce, Zoho or Microsoft Dynamics) or accounting applications, are examples of applications that can be hosted in the cloud. By hosting these applications in the cloud, your business can benefit from the interoperability and scalability cloud computing and SaaS services offer.

Safety in the cloud:

Although there are some concerns over the safety of cloud computing, the reality is that data stored in the cloud can be just as secure as the vast majority of data stored on your internal servers. The key is to implement the necessary solutions to ensure that the proper level of encryption is applied to your data while traveling to and from your cloud storage container, as well as when being stored. This can be as safe as any other solution you could implement locally when designed properly. The leading cloud vendors all currently maintain compliance with Sarbanes-Oxley, SAS90, FISMA and HIPPA.

Cloud computing for your enterprise:

To determine which layer of cloud computing is optimally suited for your organization, it is important to thoroughly evaluate your organizational goals as it relates to your IT ecosystem. Examine how you currently use technology, current challenges with technology, how your organization will evolve technologically in the years to come, and what scalability and interoperability will be required going forward. After a careful gap analysis of these determinants, you can decide what types of cloud-based solutions will be optimally suited for your organizational architecture.

Cloud computing, a hybrid solution:

The overwhelming trend in 2010 and 2011 is to move non-sensitive data and applications into the cloud while keeping trade secrets behind your enterprise firewall, as many organizations are not comfortable hosting all their applications and hardware in the cloud. The trick to making cloud computing work for your business is to understand which applications should be kept local and which would benefit most from leveraging the scalability and interoperability of the cloud ecosystem.

Will data be shared with other companies if it is hosted in the cloud:

Short answer: NO! Reputable SaaS and cloud vendors will make sure that your data is properly segmented according to the requirements of your industry.

Costs of cloud computing:

Leading cloud-based solutions charge a monthly fee for application usage and data storage, but you may be outlaying this capital expenditure already, primarily in the form of hardware maintenance and software fees—some of which could be wiped out by moving to the cloud.

Cloud computing makes it easy for your companies’ Human Resource software, payroll and CRM to co-mingle with your existing financial data, supply chain management and operations installation, while simultaneously reducing your capital requirements on these systems. Contact a Nubifer representative today to discover how leveraging the power of cloud computing can help your business excel.

Confidence in Cloud Computing Expected to Surge Economic Growth

The dynamic and flexible nature of cloud computing, software-as-a-service and platform-as-a-service may help organizations in their recovery from the current economic downturn, according to more than two thirds of IT decision leaders and makers who participated in a recent annual study by Vanson Bourne, an International Research Firm. Vanson Bourne surveyed over 600 IT and business decision makers across the United States, United Kingdom and Singapore. Of the countries sampled, Singapore is leading the shift to the cloud, with 76 percent of responding enterprises using some form of cloud computing. The U.S. follows with 66 percent, with the U.K. at 57 percent.

This two year study about Cloud Computing reveals that IT decision makers are very confident in cloud computing’s ability to deliver within budget and offer CapEx savings. Commercial and public sector respondents also predict cloud use will help decrease overall IT budgets by an average of 15 Percent, with others expecting savings as much as 40 Percent.

“Scalability, interoperability and pay-as-you-go elasticity are moving many of our clients toward cloud computing,” said Chad Collins, CEO at Nubifer Inc., a strategic Cloud and SaaS consulting firm. “However, it’s important, primarily for our enterprise clients, to work with a Cloud provider that not only delivers cost savings, but also effectively integrates technologies, applications and infrastructure on a global scale.”

A lack of access to IT capacity is clearly labeled as an obstacle to business progress, with 76 percent of business decision makers reporting they have been prevented from developing or piloting projects due to the cost or constraints within IT. For 55 percent of respondents, this remains an issue.

Confidence in cloud continues to trend upward — 96 percent of IT decision makers are as confident or more confident in cloud computing being enterprise ready now than they were in 2009. In addition, 70 percent of IT decision makers are using or plan to be using an enterprise-grade cloud solution within the next two years.

The ability to scale resources up and down in order to manage fluctuating business demand was the most cited benefit influencing cloud adoption in the U.S. (30 percent) and Singapore (42 percent). The top factor driving U.K. adoption is lower cost of total ownership (41 percent).

Security concerns remain a key barrier to cloud adoption, with 52 percent of respondents who do not leverage a cloud solution citing security of sensitive data as a concern. Yet 73 percent of all respondents want cloud providers to fully manage security or to fully manage security while allowing configuration change requests from the client.

Seventy-nine percent of IT decision makers see cloud as a straight forward way to integrate with corporate systems. For more information on how to leverage a cloud solution inside your environment, contact a Nubifer.com representative today.

Two Kinds of Cloud Agility

CIO.com’s Bernard Golden defines cloud agility and provides examples of how cloud computing fosters business agility in the following article.

Although agility is commonly described as a key benefit of cloud computing, there are two types of agility that are real, but one of them packs more of a punch.

First, however, it is important to define cloud agility. Cloud agility is tied to the rapid provisioning of computer resources. In typical IT shops, new compute instances or storage can take weeks (or even months!), but the same provisioning process takes just minutes in cloud environments.

Work is able to commence at a rapid pace due to the dramatic shortening of the provisioning timeframe. For example, in a cloud environment submitting a request for computing resources and waiting anxiously for a fulfillment response via email does not happen. In this way, agility can be defined as “the power of moving quickly and easily; nimbleness,” and in his way it is clear how this rapid provisioning is commonly referred to advancing agility.

It is at this point that the definition of agility becomes confusing, as people often conflate both engineering resource availability and business response to changing conditions or opportunity under agility.

While both types of agility are useful, business response to changing conditions or opportunity will prove to be the more compelling type of agility. It will also come to be seen as the real agility associated with cloud computing.

The issue with this type of agility, however, is that it is a local optimization, meaning that it makes a portion of internal IT processes more agile. However this doesn’t necessarily shorten the overall application supply chain, which extends from initial prototype to production rollout.

It is, in fact, very common for cloud agility to enable developers and QA to begin their work more quickly, but for the overall delivery time to stay the same, stretched by slow handover to operations, extended shakedown time in the new production environment and poor coordination with release to the business units.

Additionally, if cloud computing comes to be seen as an internal IT optimization, with little effect on the timeliness of compute capability rolling out into mainline business processes, IT potentially may never receive the business unit support it requires to fund the shift to cloud computing. What may happen, is that cloud computing will end up like virtualization, in which in many organizations remains at 20 or 30 percent penetration, unable to gather the funding necessary to support wider implementation. Necessary funding will probably never materialize if the move to cloud computing is presented as “helps our programmers program faster.”

Now, for the second type of agility, which affects how quickly business units can roll out new offerings. This type of agility does not suffer the same problems that the first one does. Funding will not be an issue if business units can see a direct correlation between cloud computing and stealing a march on the competition. Funding is never an issue when the business benefit is clear.

The following three examples show the kind of business agility fostered by cloud computing in the world of journalism:

1. The Daily Telegraph broke  a story about a scandal regarding Members of Parliament expenses which was a huge cause celebre featuring examples of MPs seeking reimbursement of for building a duck house and other equally outrageous claims. As can be imagined, the number of expense forms was huge, and overtaxed the resources of the Telegraph available to review and analyze them. The Telegraph loaded the documents in Google Docs and allowed readers to browse them at their own will. CIO of the Telegraph Media Group, Toby Wright, used this example during a presentation at the Cloud Computing World Forum and pointed out how interesting it was to see several hundred people clicking through the spreadsheets at once.

2. The Daily Telegraph’s competitor, the Guardian, of course featured its own response to the expenses scandal. The Guardian quickly wrote an application to let people examine individual claims and identify ones that should be examined more closely. As a result, more questionable claims surfaced more quickly and allowed the situation to heat up. Simon Willison of the Guardian said of the agility that cloud computing offers, “I am working at the Guardian because I am interested in the opportunity to build rapid prototypes that go live: apps that live for two or three days.” Essentially, the agility of cloud computing enables quick rollout of short-lived applications to support the Guardian’s core business: delivery of news and insight.

3. Now, for an example from the United States. The Washington Post took static pdf files of former First Lady Hillary Clinton’s schedule and used Amazon Web Services to transform them into a searchable document format. The Washington Post then placed the documents into a database and put a simple graphic interface in place to allow members of the public to be able to click through them as well–once again, crowds-ourcing the analysis of documents to accelerate analysis.

It can be argued that these examples don’t prove the overall point of how cloud computing improves business agility–they are media businesses, after all, not “real” businesses that deal with physical objects and can’t be satisfied with a centralized publication site. This point doesn’t take into account that modern economies are shifting to become more IT-infused and digital data is becoming a key part of every business offering. The ability to turn out applications associated with the foundation business offering will be a critical differentiator in the future economy.

Customers get more value and the vendor gets competitive advantage due to this ability to surround a physical product or service with supporting applications. In order to win in the future, it is important to know how to take advantage of cloud computing to speed delivery of complimentary applications into the marketplace. As companies battle it out in the marketplace, they will be at a disadvantage if they fail to optimize the application delivery supply chain.

It is a mistake to view cloud computing as a technology that helps IT do its job quicker, and internal IT agility is necessary but not sufficient for the future. It will be more important to link the application of cloud computing to business agility, speeding business innovation to the marketplace. In summary, both types of agility are good but the latter should be the aim of cloud computing efforts.

A Guide to Choosing CRM Software

Customer Relationship Management (CRM) software lets you effectively manage your business, but choosing the right software is often a daunting process. This nubifer.com blog is aimed at alleviating some of the more challenging decision making processes.

CRMs offer several levels of organization to help strengthen and deepen customer relationships, ranging from basic contact management software, to tracking and managing sales, or tweets on Twitter. The Return on Investment (ROI) usually is an increase in sales, and should also translate to better customer service. The following guide will help you through the process, from pinpointing your customer relationship needs to ultimately selecting a CRM software application.

Choosing CRM Software: Why Invest in a CRM?

CRM is a term used to describe methodologies, software and Internet capabilities designed to help businesses effectively manage customer relationships. Traditionally, CRMs have been seen as an automated way to track and maintain client contact information, but the CRMs of today are faster, smarter and highlight the most current computing technologies available.

In this way, the CRM can be used as a tool to set and measure sales goals, devise, deliver and track email marketing campaigns up through and including interfacing with social media accounts. The importance of CRMs in the marketplace has grown as well, and with sales, marketing and customer service on the playing field, an enterprise can match customer needs with company offerings, thus becoming more efficient and profitable.

Raju Vegesna, Executive Evangelist for Zoho, an online CRM company based in Pleasanton, California, adds that beyond managing customer relations, “A CRM system comes in handy in such situations as it helps you aggregate all customer related information in a single place,” which is crucial for a small business owner trying to keep track of contracts, invoices and emails.

Vegesna added that if small business owners frequently personalize and email customers manually–or if they are unaware of the status of each customer in the pipeline–they will likely need a CRM system.

Chad Collins, CEO of Nubifer Inc., a Cloud, SaaS and CRM strategic advisory company based in San Diego, California, says that, essentially, CRMs offer “business functionality at your fingertips that will save a ton of time for front-line personnel by streamlining your varied sales processes.”

Collins suggests a top-down approach, in which management sets the example by using the tool, as a way to encourage employee buy-in. Collins also suggests having a designated go-to employee (someone that is not the boss) who really knows the ins and outs of the system, called the “CRM Evangelist.” He also suggested offerings rewards and incentives to help employees approach the new system without fear.

The cost is the next major challenge to CRM success. According to Collins, it can cost anywhere from $300 to $2,000 per user per year to implement a CRM. “The CEO needs to understand the cost of CRM goes beyond simple licensing, rather it encompass the license, training, and whatever business process changes they need to make,” says Collins.

According to Chad Collins of Nubifer Inc., there are three main areas to consider when evaluating the pros and cons of a CRM: Platform, how easy it is to implement the CRM and vendor strength and weakness.

Platform

  • How much flexibility is there in the software/product so the company can create their own process?
  • How easy is it to configure the software or to get started with on-demand (Internet-based) solutions?
  • How easy is it to integrate data from other sources into the software or on-demand solution?
  • How scalable is the software or on-demand solution?
  • Will it deliver what you need it to deliver in terms of performance?
  • Will it offer portals or front end screens to help you and your colleagues to collaborate with one another?

Ease of Implementation

  • Are you looking for on-demand, SaaS, cloud, and Internet-based solutions?
  • Thin or thick clients: Will you have the software on your machine when you travel or do you need to dial up using a browser?
  • How much mobility do you want? Can it be done on a laptop or can it be done using mobile phones?

Vendor Strength and Weakness

  • How long has the company been around­?
  • Where have they gone in terms of their vertical thrust –do they specialize in just one sector?
  • What computing platform are they using to make sure it’s compatible with your system?
  • What’s their domain expertise in terms of your particular business area?
  • What professional services do they offer to help you get up and running?
  • What partnerships do they have with companies like Microsoft Outlook to work with your CRM?

It will be easier to determine what technology is the best fit for your company once these questions are answered.

Choosing CRM Software: Social CRMs

The latest trend to emerge in CRM is social networking, but industry executives are still trying to figure out whether or not small businesses need their CRM to track their social networking. Collins of Nubifer Inc. says that the advantages of social CRM—for those that are ready to embrace it—are three-fold:

  1. The ability to connect with people using free (or very cheap) means.
  2. The ability to find those that you want to do business with on social networks and learn what’s important to them using monitoring tools.
  3. The ability to create a message that responds directly to what customer challenges are right then and there.

Collins added, “What’s [also] really important today is leveraging the web and creating opportunities to engage people. Traditional CRMs weren’t built for that. Now with online social networks you can create content that works for you 24/7 and builds leads for you. People can find what you’re talking about and ask you for questions. You can create more online relationships than you can face to face.”

An example is given by Collins: “If you have a large group of people on Twitter talking about a specific problem they are trying to solve, you want to be able to grab those Tweets or Facebook posts and route them to the appropriate person in your company so the customer can get the answer they require directly from the source.”

When you are ready to take the leap, there is a CRM available to fit your needs, whether you need to simply organize contact information or require robust assistance in meeting and tracking your sales goal. For more information regarding choosing the right CRM for your business contact a Nubifer Consultant.

Jabber Now Supported on Zoho Chat

Launched Wednesday August 4th, the ever-popular Jabber protocol will be supported on Zoho Chat. This enables users to log-in with their personal Zoho credentials and chat with colleagues and personnel if the enterprise network contains a Jabber client. This latest Zoho update interoperates with a multitude of Jabber clients including desktop, web and mobile clients.

HIGHLIGHTS

  • Zoho Chat now supports Jabber. Users can connect to Zoho Chat from any desktop/web/mobile clients
  • Zoho Chat is a multi-protocol IM App that is integrated across all Zoho Apps
  • Zoho Chat can also be used for support when embedded on websites
  • Supports notifications on the desktop clients (for document sharing, missed messages)

In Zoho’s previous release, Jabber on the client side was supported, thus permitting users to connect to other Jabber networks from the Zoho Chat client. With this most recent update, Zoho Chat supports Jabber protocol on the server side allowing you to connect to Zoho from any chat client (encrypted connections only), creating many interesting business use case scenarios.

If your business environment is anything like ours here at Nubifer.com, you need to remain constantly connected to your partners, clients and colleagues. This newest release from Zoho allows users to log-in to their mobile device and run the application in the background. While on Jabber clients, Zoho Chat users can view the status of other connected members, view their profile photos, receive ‘Typing’ notifications, set a users current status and much more. Users will also be notified whenever a connection tries to establish a chat (if the mobile app supports push notifications).

‘Idle Detection’ is also supported with this newest Zoho Chat release. A primary feature in the Zoho Chat Jabber Support release is the ability to retrieve Zoho Groups (Personal groups) from a users account and initiate a group chat from the subscribers preferred desktop Client.

Site Support and Notifications

A highly sought after feature from us here at Nubifer, as well as from other Zoho users, was the ability to support customers chat requests from a desktop client. With this recent release, Zoho Chat can now be embedded on a subscribers website to receive support requests. With this update, users can receive notifications from their website visitors in the subscribers’ preferred desktop client. Once these invitations to chat are received, a user can accept the invitation and initiate a chat session with the website visitors.

Available on users’ desktop clients, Zoho Chat now contains a notification system which alerts a subscriber a document is shared, when someone responds to a topic in Zoho Discussions, or when a chat is missed. Please contact a Nubifer.com representative to learn more about Zoho’s multitude of Cloud hosted officing applications.

Here is what you need to try Zoho Chat on your favorite chat client.

  • Protocol: XMPP/Jabber
  • Username: Zoho username
  • Password: Your Zoho Password
  • Domain: zoho.com
  • Jabber ID: username@zoho.com

For more information about Zoho Apps, please visit nubifer.com

Rackspace Announces Plans to Collaborate with NASA and Other Industry Leaders on OpenStack Project

On July 19, Rackspace Hosting, a specialist in the hosting and cloud computing industry, announced the launch of OpenStackTM, an open-source cloud platform designed to advance the emergence of technology standards and cloud interoperability. Rackspace is donating the code that fuels its Cloud Files and Cloud Servers public-cloud offerings to the OpenStack project, which will additionally incorporate technology that powers the NASA Nebula Cloud Platform. NASA and Rackspace plan on collaborating on joint technology development and leveraging the efforts of open-source software developers on a global scale.

NASA’s Chief Technology Officer for IT Chris C. Kemp said of the announcement, “Modern scientific computation requires ever increasing storage and processing power delivered on-demand. To serve this demand, we built Nebula, an infrastructure cloud platform designed to meet the needs of our scientific and engineering community. NASA and Rackspace are uniquely positioned to drive this initiative based on our experience in building large scale cloud platforms and our desire to embrace open source.”

OpenStack is poised to feature several cloud infrastructure components including a fully distributed object store that is based on Rackspace Cloud Files (currently available at OpenStack.org). A scalable compute-provisioning engine based on the NASA Nebula cloud technology and Rackspace Cloud Servers technology are the next components planned for release, anticipated to be available sometime in late 2010. Organizations using these components would be able to turn physical hardware into scalable and extensible cloud environments using the same code currently in production serving large government projects and tens of thousands of customers.

“We are founding the OpenStack initiative to help drive industry standards, prevent vendor lock-in and generally increase the velocity of innovation in cloud technologies. We are proud to have NASA’s support in this effort. Its Nebula Cloud Platform is a tremendous boost to the OpenStack community. We expect ongoing collaboration with NASA and the rest of the community to drive more-rapid cloud adoption and innovation, in the private and public spheres,” Lew Moorman, President and CSO at Rackspace, said at the time of the announcement.

Both organizations have committed to use OpenStack to power their cloud platforms, while Rackspace will dedicate open-source developers and resources to support adoption of OpenStack among service providers and enterprises. Rackspace hosted an OpenStack Design Summit in Austin, Texas from July 13 to 16, in which over 100 technical advisors, developers and founding members teamed up to validate the code and ratify the project roadmap. Among the more than 25 companies represented at the Design Summit were Autonomic Resources, AMD, Cloud.com, Citrix,  Dell, FathomDB, Intel, Limelight, Zuora, Zenoss, Riptano and Spiceworks.

“OpenStack provides a solid foundation for promoting the emergence of cloud standards and interoperability. As a longtime technology partner with Rackspace, Citrix will collaborate closely with the community to provide full support for the XenServer platform and our other cloud-enabling products,” said Peter Levine, SVP and GM, Datacenter and Cloud Division, Citrix Systems.

Forrest Norrod, Vice President and General manager of Server Platforms, Dell, added, “We believe in offering customers choice in cloud computing that helps them improve efficiency. OpenStack on Dell is a great option to create open source enterprise cloud solutions.”

Updated User Policy Management for Google Apps

Google has released a series of new features granting administrators more controls to manage Google Apps within their organizations, including new data migration tools, SSL enforcement capabilities, multi-domain support and the ability to tailor Google Apps with over 100 applications from the recently-introduced Google Apps Marketplace. On July 20 Google announced one of the most-requested features from administrators: User Policy Management.

With User Policy Management, administrators can segment their users into organizational units and control which applications are enabled or disabled for each group.  Take a manufacturing firm, for example. The company might want to give their office workers access to Google Talk, but not their production line employees, and this is possible with User Policy Management.

Additionally, organizations can use this functionality to test applications with pilot users before making them available on a larger scale. Associate Vice President for Computer Services at Temple University Sheri Stahler says, “Using the new User Policy Management feature in Google Apps, we’re able to test out new applications like Google Wave with a subset of users to decide how we should roll our new functionality more broadly.”

Customers can transition to Google Apps from on-premise environments with User Policy Management, as it grants them the ability to toggle services on or off for groups of users. A business can enable just the collaboration tools like Google Docs and Google sites for users who have yet to move off old on-premises messaging solutions, for example.

These settings can be managed by administrators on the ‘Organizations & Users’ tab in the ‘Next Generation’ control panel. On balance, organizations can mirror their existing LDAP organizational schema using Google Apps Directory Sync or programmatically assign users to organizational units using the Google Apps Provisioning API.

Premier and Educational edition users can begin using User Policy Management for Google Apps at no additional charge.

Dell and Microsoft Partner Up with the Windows Azure Platform Appliance

Dell and Microsoft announced a strategic partnership in which Dell will adopt the Windows Azure platform appliance as part of its Dell Services Cloud to develop and deliver next-generation cloud services at Microsoft’s Worldwide Partner Conference on July 12. With the Windows Azure platform, Dell will be able to deliver private and public cloud services for its enterprise, public, small and medium-sized business customers. Additionally, Dell will develop a Dell-powered Windows Azure platform appliance for enterprise organizations to run in their data-centers.

So what does this mean exactly? By implementing the limited production release of the Windows Azure platform appliance to host public and private clouds for its customers, Dell will leverage its vertical industry expertise in offering solutions for the speedy delivery of flexible application hosting and IT operations. In addition, Dell Services will produce application migration, advisory migration and integration and implementation services.

Microsoft and Dell will work together to develop a Windows Azure platform appliance for large enterprise, public and hosting customers to deploy to their own data centers. The resulting appliance will leverage infrastructure from Dell combined with the Windows Azure platform.

This partnership shows that both Dell and Microsoft recognize that more organizations can reap the benefits of the flexibility and efficiency of the Windows Azure platform. Both companies understand that cloud computing allows IT to increase responsiveness to business needs and also delivers significant efficiencies in infrastructure costs. The result will be an appliance to power a Dell Platform-as-a-Service (PaaS) Cloud.

The announcement with Dell occurred on the same day that Microsoft announced the limited production release of the Windows Azure platform appliance, a turnkey cloud platform for large service providers and enterprises to run in their own data centers. Initial partners (like Dell) and customers using the appliance in their data centers will have the scale-out application platform and data center efficiency of Windows Azure and SQL Azure that Microsoft currently provides.

Since the launch of the Windows Azure platform, Dell Data Center Solutions (DCS) has been working with Microsoft to built out and power the platform. Dell will use the insight gained as a primary infrastructure partner for the Windows Azure platform to make certain that the Dell-powered Windows Azure platform appliance is optimized for power and space to save ongoing operating costs and performance of large-scale cloud services.

A top provider of cloud computing infrastructure, Dell’s client roster boasts 20 of the 25 most heavily-trafficked Internet sites and four of the top global search engines. The company has been custom-designing infrastructure solutions for the top global cloud service providers and hyperscale data center operations for the past three years and has developed an expertise about the specific needs of organizations in hosting, HPC, Web 2.0, gaming, energy, social networking, energy, SaaS, plus public and private cloud builders in that time.

Speaking about the partnership with Microsoft, president of Dell Services Peter Altabef said, “Organizations are looking for innovative ways to use IT to increase their responsiveness to business needs and drive greater efficiency. With the Microsoft partnership and the Windows Azure platform appliance, Dell is expanding its cloud services capabilities to help customers reduce their total costs and increase their ability to succeed. The addition of the Dell-powered Windows Azure platform appliance marks an important expansion of Dell’s leadership as a top provider of cloud computing infrastructure.”

Dell Services delivers vertically-focused cloud solutions with the combined experience of Dell and Perot Systems. Currently, Dell Services delivers managed and Software-as-a-Service support to over 10,000 customers across the globe. Additionally, Dell boasts a comprehensive suite of services designed to help customers leverage public and private cloud models. With the new Dell PaaS powered by the Windows Azure platform appliance, Dell will be able to offer customers an expanded suite of services including transformational services to help organizations move applications into the cloud and cloud-based hosting.

Summarizing the goal of the partnership with Dell, Bob Muglia, president of Microsoft Server and Tools said at the Microsoft Windows Partner Conference on July 12, “Microsoft and Dell have been building, implementing and operating massive cloud operations for years. Now we are extending our longstanding partnership to help usher in the new era of cloud computing, by giving customers and partners the ability to deploy Windows Azure platform in their datacenters.”

Do You Still Need to Worry About Cloud Security?

The answer to the question posed above is … maybe, but definitely not as much as before! A few recent studies in a handful of technologically conservative industries suggest that people and businesses are becoming increasingly comfortable with storing and managing their data in the cloud.

Markets like health care, finance and government, which are typically technology risk-averse, are quickly adopting (and even advocating) disruptive cloud technologies.

Those that have yet to adopt Software-as-a-Service continue to raise two fears when considering making the move into the cloud: Who is in control of my data? Is it safe to store my data somewhere other than the office? These concerns are valid and must be understood by those making the move to the cloud, but the idea that my data must be stored under my roof is shifting.

One expert from Accenture was recently quoted in an article on InformationWeek.com as saying, “Healthcare firms are beginning to realize that cloud providers actually may offer more robust security than is available in-house.” Within that same story a recent study was cited that stated that about one-third of the health care industry currently uses cloud apps and that over 70% of respondents plan to shift more and more to SaaS and cloud apps. While these estimates are interesting in any field, the intrigue is heightened when it comes to health care, where HIPPA compliance rules are notoriously strict.

The finance world is seeing similar shifts. For example, a recent study conducted by SIFMA explained how cloud computing is enabling the financial industry to move forward with technology in spite of budget restraints. “The [finance] industry is showing a larger appetite for disruptive technologies such as cloud computing to force business model change,” said the study.

Even the federal government is showing traces of similar trends, with federal CIO Vivek Kundra singing the praises of cloud computing even more than Marc Benioff! “Far too long we’ve been thinking very much vertically and making sure things are separated. Now we have an opportunity to lead with solutions that by nature encourage collaboration both horizontally and vertically.”

Cloud security remains an important issue that vendors take seriously, but there is definitely a shifting mood towards acceptance of cloud security. In a recently blog post, John Soat summarized the current mood saying, “It’s not that security in the cloud isn’t still a concern for both [health care and finance] industries, but it’s a known, and perhaps better understood factor … So while security is still a legitimate concern, it doesn’t seem to be the show stopper it used to be …”

Evaluating Zoho CRM

Although SalesForce.com may be the name most commonly associated with SaaS CRM, Zoho CRM is picking up speed as a cheap option for small business or large companies with only a few people using the service. While much attention has been paid to Google Apps, Zoho has been quietly creating a portfolio of on-line applications that is worth recognition. Now many are wondering if Zoho CRM will have as large of an impact on SalesForce that SalesForce did on SAP.

About Zoho

Part of Advent, Zoho has been producing SaaS Office-like applications since 2006. One of Zoho’s chief architects, Raju Vegesna, joined Advent upon graduating in 2000 and moving from India to the United States. Among Vegesna’s chief responsibilities is getting Zoho on the map.

Zoho initially offered spreadsheet and writing applications although the company, which targets smaller businesses with 10 to 100 employees, now has a complete range of productivity applications such as email, a database, project management, invoicing, HR, document management, planning and last but not least, CRM.

Zoho CRM

Aimed at businesses seeking to manage customer relations to transform leads into profitable relationships, Zoho CRM begins with lead generation. From there are lead conversion, accounts set up, contacts, potential mapping and campaign tabs. One of Zoho CRM’s best features is its layout. Full reporting facilities with formatting, graphical layouts and dashboards, forecasting and other management tools are neatly displayed and optimized.

Zoho CRM is fully email enabled and updates can be sent to any user set up along with full contact administration. Time lines ensure that leads are never forgotten or campaigns slipped. Like Zimbra and ProjectPlace, Zoho CRM offers brand alignment, which means users can change layout colors and add their own logo branding. Another key feature is Zoho’s comprehensive help section, which is constantly updated with comments and posts from other users online. Contact details from a standard comma separated value (.CSV) file from a user’s email system or spreadsheet application (such as Excel, Star or Open Office) can be imported by Zoho CRM. Users can also export CRM data in the same format as well.

The cost of Zoho CRM is surprisingly low. Zoho CRM offers 100,000 records storage in Free Edition and Unlimited data storage in Professional and Enterprise Editions. In FE, users can “import” up to 1,500 records per batch in contrast to 20,000 records in the Enterprise Edition.

Four Key Categories for Cloud Computing

When it comes to cloud computing, concerns about control and security have dominated recent discussions. While it was once assumed that all computing resources could be had from outside, now it is going towards a vision of a data center magically transformed for easy connections to internal and external IT resources.

According to IDC’s Cloud Services Overview report, sales of cloud-related technology is growing at 26 percent per year. That is six times the rate of IT spending as a whole; although they comprised only about 5 percent of total IT revenue this year. While the report points out that defining what constitutes cloud-related spending is complicated, it estimates global spending of $17.5 billion on cloud technologies in 2009 will grow to $44.2 billion by 2013. IDC predicts that hybrid or internal clouds will be the norm, although even in 2013 only an estimated 10 percent of that spending will go specifically to public clouds.

According to Chris Wolf, analyst at The Burton Group, hybrid cloud infrastructure isn’t that different from existing data-center best practices. The difference is that all of the pieces are meant to fit together using Internet-age interoperability standards as opposed to homegrown kludge.

The following are four items to consider when making a “shopping list” when preparing your IT budget for use of private or public cloud services:

1.       Application Integration

Software integration isn’t the first thing most companies consider when building a cloud, although Bernard Golden, CEO at cloud consulting firm HyperStratus, and CIO.com blogger, says it is the most important one.

Tom Fisher, vice president of cloud computing at SuccessFactors.com, a business-application SaaS provider in San Mateo, California, says that integration is a whole lot more than simply batch-processing chunks of data being traded between applications once or twice per day like it was done in mainframes.

Fisher continues to explain that it is critical for companies to be able to provision and manage user identities from a single location across a range of applications, especially when it comes to companies that are new in the software-providing business and do not view their IT as a primary product.

“What you’re looking for is to take your schema and map it to PeopleSoft or another application so you can get more functional integration. You’re passing messages back and forth to each other with proper error-handling agreement so you can be more responsive. It’s still not real time integration, but in most cases you don’t really need that,” says Fisher.

2.       Security

The ability to federate—securely connect without completely merging—two networks, is a critical factor in building a useful cloud, according to Golden.

According to Nick Popp, VP of product development at Verisign (VRSN), that requires layers of security, including multifactor authentication, identity brokers, access management and sometimes an external service provider who can provide that high a level of administrative control. Verisign is considering adding a cloud-based security service.

Wolf states that it requires technology that doesn’t yet exist. According to Wolf, an Information Authority that can act as a central repository for security data and control of applications, data and platforms within the cloud. It is possible to assemble that function out of some of the aspects Popp mentions today, yet Wolf maintains that there is no one technology able to span all platforms necessary to provide real control of even an internally hosted cloud environment.

3.       Virtual I/O

One IT manager at a large digital mapping firm states that if you have to squeeze data for a dozen VMs through a few NICs, the scaling of your VM cluster to cloud proportions will be inhibited.

“When you’re in the dev/test stage, having eight or 10 [Gigabit Ethernet] cables per box is an incredible labeling issue; beyond that, forget it. Moving to virtual I/O is a concept shift—you can’t touch most of the connections anymore—but you’re moving stuff across a high-bandwidth backplane and you can reconfigure the SAN connections or the LANs without having to change cables,” says the IT manager.

Virtual I/O servers (like the Xsigo I/O Director servers used by the IT manager’s company) can run 20Gbit/sec through a single cord and as many as 64 cords to a single server—connecting to a backplane with a total of 1,560Gbit/sec of bandwidth. The IT Manager states that concentrating such a large amount of bandwidth in one device saves space, power and cabling and keeps network performance high and saves money on network gear in the long run.

Speaking about the Xsigo servers, which start at approximately $28,000 through resellers like Dell (DELL), the manager says, “It becomes cost effective pretty quickly. You end up getting three, four times the bandwidth at a quarter the price.”

4.       Storage

Storage remains the weak point of the virtualization and cloud-computing worlds, and the place where the most money is spent.

“Storage is going to continue to be one of the big costs of virtualization. Even if you turn 90 percent of your servers into images, you still have to store them somewhere,” says Golden in summary. Visit Nubifer.com for more information.

Zuora Releases Z-Commerce

The first external service (SaaS) that actually understands the complex billing models of the cloud providers (which account for monthly subscription fees as well as automated metering, pricing and billing for products, bundles and highly individualized/specific configurations) arrived in mid-June in the form of Zuora’s Z-Commerce. An upgrade to Zuora’s billing and payment service that is built for cloud providers, Z-Commerce is a major development. With Z-Commerce, storage-as-a-service is able to charge for terabytes of storage used, or IP address usage, or data transfer charges. Cloud providers can also structure a per CPU instance charge or per application use charge and it can take complexities like peak usage into account. Zuora has provided 20 pre-configured templates for the billing and payment models that cloud providers use.

What makes this development so interesting that that Zuora is using what they are calling the “subscription economy” for the underlying rationale for their success: 125 customers, 75 employees and profitability.

Tien Tzou, the CEO of Zuora (also the former Chief Strategy Officer of Salesforce.com, described subscription economy below:

“The business model of the 21st century is a fundamentally different business model.

The 21st century world needs a whole new set of operational systems — ones that match the customer centric business model that is now necessary to succeed.

The business model of the 20th century was built around manufacturing.  You built products at the lowest possible cost, and you find buyers for that product.

They key metrics were all around inventory, cost of goods sold, product life cycles, etc. But over the last 30 years, we’ve been moving away from a manufacturing economy to a services economy. Away from an economy based on tangible goods, to an economy based on intangible ideas and experiences.

What is important now is the customer — of understanding customer needs, and building services & experiences that fulfill those customer needs.  Hence the rise of CRM.

But our financial and operational systems have not yet evolved!  What we need today are operational systems built around the customer, and around the services you offer to your customers.

You need systems that allow you to design different services, offered under different price plans that customers can choose from based on their specific needs.  So the phone companies have 450 minute plans, prepaid plans, unlimited plans, family plans, and more.  Salesforce has Professional Edition, and Enterprise Edition, and Group Edition, and PRM Edition, and more.  Amazon has Amazon Prime.  ZipCar has their Occasional Driving Plan and their Extra Value Plans.

You need systems that track customer lifecycles — things such as monthly customer value, customer lifetime value, customer churn, customer share of wallet, conversion rates, up sell rates, adoption levels.

You need systems that measure how much of your service your customers are consuming.  By the minute?  By the gigabyte?  By the mile?  By the user?  By the view?  And you need to establish an ongoing, recurring billing relationship with your customers, that maps to your ongoing service relationship, that allows you to monetize your customer interactions based on the relationship that the customer opted into.

The 21st century world needs a whole new set of operational systems — ones that match the customer centric business model that is now necessary to succeed.”

To summarize, what he is saying is that the model for future business isn’t the purchase of goods and services, but rather a price provided to a customer for an ongoing relationship to the company. Under this model, the customer is able to structure the relationship in a way which provides them with what they need to accomplish the job (s) that the company can help them with (which can be a variety of services, products, tools and structured experiences).

This is also interesting because your business is measuring the customer’s commitments to you and the other way around in operation terms, even as the business model is shifting to more interactions than ever before. If you are looking at traditional CRM metrics like CLV, churn, share of wallet, adoption rates and more, as they apply to a business model that has continued to evolve away from pure transactions, Tien is saying that the payment/billing, to him, is the financial infrastructure for this new customer-centered economic model (i.e. the subscription model).

Denis Pombriant of Beagle Research Group, LLC commented on this on his blog recently, pointing out that a subscription model does not guarantee a business will be successful. What does have significant bearing on the success of failure of a business is how well the business manages it or has it managed (i.e. by Zuora).

This can be applied to the subscription economy. Zuora is highlighting what they have predicted: that companies are increasingly moving their business models to subscription based pricing. This is the same model that supports free software and hardware, which charges customers by the month. How it is managed is another can of worms, but for now Zuora has done a service by recognizing that the customer-driven companies are realizing that the customers are willing to pay for the aggregate capabilities of the company in an ongoing way—as long as the company continues to support the customer’s needs in solving problems that arise. To learn more about cloud computing and the subscription model, contact a Nubifer.com representative.

Microsoft Releases Security Guidelines for Windows Azure

Industry analysts have praised Microsoft for doing a respectable job at ensuring the security of its Business Productivity Online Services, Windows and SQL Azure. With that said, deploying applications to the cloud requires additional considerations to ensure that data remains in the correct hands.

Microsoft released a version of its Security Development Lifecycle in early June as a result of these concerns. Microsoft’s Security Development Lifecycle, a statement of best practices to those building Windows and .NET applications, focuses on how to build security into Windows Azure applications and has been updated over the years to ensure the security of those apps.

Principle security program manager of Microsoft’s Security Development Lifecycle team Michael Howard warns that those practices were not, however, designed for the cloud. Speaking in a pre-recorded video statement embedded in a blog entry, Howard says, “Many corporations want to move their applications to the cloud but that changes the threats, the threat scenarios change substantially.”

Titled “Security Best Practices for Developing Windows Azure Applications,” the 26-page white paper is divided into three sections: the first describes the security technologies that are part of Windows Azure (including the Windows Identity Foundation, Windows Azure App Fabric Access Control Service and Active Directory Federation Services 2.0—a core component for providing common logins to Windows Server and Azure); the second explains how developers can apply the various SDL practices to build more secure Windows Azure applications, outlining various threats like namespace configuration issues and recommending data security practices like how to generate shared-access signatures and use of HTTPS in the request URL;  and the third is a matrix that identifies various threats and how to address them.

Says Howard, “Some of those threat mitigations can be technologies you use from Windows Azure and some of them are threat mitigations that you must be aware of and build into your application.”

Security is a major concern and Microsoft has address many key issues concerning security in the cloud. President of Lieberman Software Corp., a Microsoft Gold Certified Partner specializing in enterprise security Phil Lieberman says, “By Microsoft providing extensive training and guidance on how to properly and securely use its cloud platform, it can overcome customer resistance at all levels and achieve revenue growth as well as dominance in this new area. This strategy can ultimately provide significant growth for Microsoft.”

Agreeing with Lieberman, Scott Matsumoto, a principal consultant with the Washington, D.C.-based consultancy firm Cigital Inc., which specializes in security, says, “I especially like the fact that they discuss what the platform does and what’s still the responsibility of the application developer. I think that it could be [wrongly] dismissed as a rehash of other information or incomplete—that would be unfair.” To find more research on Cloud Security, please visit Nubifer.com.

Five Best Practices for Private Cloud Computing

Industry experts state that private cloud computing enables enterprise IT executives to maximize their organization’s resources and align IT services with business needs while they wait for public cloud computing standards to become defined.

Even for enterprises that like to manage infrastructure and application in-house, building a private cloud is good practice. Frank Gens, senior vice president and chief analyst at IDC, a research firm in Framingham, Massachusetts, says, “With virtualization and the private cloud, CIOs are much closer to that goal of efficient and dynamic IT service delivery and capability.”

Automation minimizes the IT staff’s involvement when the cloud is up and running and is thus a key goal. “The end user is the constituent who is going to leverage the workload for productive work,” says vice president for services and support at Surgient Inc. Brian Wilson. An Infrastructure as a Service provider in Austin, Texas, Surgient Inc. has deployed 150 private clouds for enterprises in the Fortune 500.

According to Wilson, the most important aspect of a private cloud is self-service. With that said, “a self-service portal does not guarantee self-service. Self-service needs to be layered on top of automation services.” CIOs need to consider the service’s design, definition, library and life-cycle. Additionally, the service should integrate applications which report usage for charge-back (preferable with an administrative dashboard and event broadcasting).

A private cloud doesn’t mean a less complex cloud, and as more enterprises launched their private clouds, best practices are beginning to emerge. Here is a list of five best practices for private cloud computing, according to Wilson:

1. Access

  • Evaluate current and planned hardware, hypervisors, network architecture and storage.
  • Understand corporate security standards and existing vendor relationships ad know where you vendors are going (so you don’t buy into dead-end technology).
  • Begin with a defined project and plan for scale, heterogeneity and change. Plan for and document your deployment plans using client-specific use cases and success criteria.

2. Deploy

  • Microsoft CEO Steve Ballmer compares the usage curve for cloud computing to a hockey stick, so be prepared for the uptick by establishing a deployment schedule.
  • Ensure that essential content is available in a centralized library.
  • Introduce critical members of the team, finalize use cases and confirm the schedule from the beginning.
  • Dynamically manage IT policies by automating self-service provisioning of applications while remaining flexible and understanding of change.
  • Plan for on-site training.

3. Analyze

  • Review usage trends, resource consumption trends, server use and administration overhead–a step that is skipped often, according to Wilson.
  • Understand the metrics for RIO and TCO and gain executive buy-in with formal ROI evaluations monthly and quarterly.
  • Continue to evaluate your processes, as the cloud is a fundamental shift from traditional processes. Ask yourself if there is a better way to do this throughout the process.

4. Create Reusable Code

  • Plan your service catalog wisely by creating reusable building blocks of virtual machines and services.
  • Take the time to understand your users needs and plan for their experience, as your content is critical.
  • Take the centralized view that is possible with a private cloud; avoid discrete stacks and multiple operating systems.

5. Don’t Forget to Charge Back

  • According to Wilson, very few organizations actually charge back, even though one of the pillars of the cloud is its ability to meter services on an as-needed-basis.
  • Saint Luke’s Health System, for example, operates 11 hospitals and clinics in the Kansas City, Missouri metropolitan area. CIO Debe Gash opted for public cloud computing because of the speed with which it enabled her organization to comply with new HIPPA regulations and says charge-back helps keep IT costs down and prove its mettle.
  • “The bill of IT for each entity is valuable. They can see what they’re using. The visibility into what something actually costs is very helpful to them,” says Gash. The charge-back also shows which systems are driving IT costs, thus Gash can “validate that we’re spending money on what’s strategic to the organization.”

To receive more information regarding best practices for private cloud computing contact a Nubifer.com representative today.

Microsoft Makes Strides for a More Secure and Trustworthy Cloud

Cloud computing currently holds court in the IT industry with vendors, service providers, press, analysts and customers all evaluating and discussing the opportunities presented by the cloud.

Security is a very important piece to the puzzle, and nearly every day a new press article or analyst report indicated that cloud security and privacy are a top concern for customers as the benefits of cloud computing continue to unfold. For example, a recent Microsoft survey revealed that although 86% of senior business leaders are thrilled about cloud computing, over 75% remain concerned about the security, access and privacy of data in the cloud.

Customers are correct in asking how cloud vendors are working to ensure the security of cloud applications, the privacy of individuals and protection of data. In March, Microsoft CEO Steve Ballmer told an audience at the University of Washington that, “This is a dimension of the cloud, and it’s a dimension of the cloud that needs all of our best work.”

Microsoft is seeking to address security-related concerns and help customers understand which questions they need to ask as part of Microsoft’s Trustworthy Computing efforts. The company is trying to become more transparent than competitors concerning how they help enable an increasingly secure cloud.

Server and Tools Business president Bob Muglia approached the issue in his recent keynote at Microsoft’s TechEd North America conference saying, “The data that you have is in your organization is yours. We’re not confused about that, that it’s incumbent on us to help you protect that information for you. Microsoft’s strategy is to deliver software, services and tools that enable customers to realize the benefits of a cloud-based model with the reliability and security of on-premise software.”

The Microsoft Global Foundations Services (GFS) site is a resource for users to learn about Microsoft’s cloud security efforts, with the white papers “Securing Microsoft’s Cloud Infrastructure” and “Microsoft’s Compliance Framework for Online Services” being very informative.

Driving a comprehensive, centralized Information Security Program for all Microsoft cloud data-centers and the 200+ consumer and commercial services they deliver –all built using the Microsoft Security Development Lifecycle–GFS covers everything from physical security to compliance, such as Risk Management Process, Response, and work with law enforcement; Defense-in-Depth Security controls across physical, network, identity and access, host, application and data; A Comprehensive Compliance Framework to address standards and regulations such as PCI, SOX, HIPPA, and the Media Ratings Council; and third party auditing, validation and certification (ISO 27001, SAS 70).

Muglia also pointed out Microsoft’s focus on identity, saying, “As you move to cloud services you will have a number of vendors, and you will need a common identity system.” In general, identity is the cornerstone of security, especially cloud security. Microsoft currently provides technologies with Windows Server and cloud offerings which customers can use to extend existing investments in identity infrastructure (like Active Directory) for easier and more secure access to cloud services.

Microsoft is not alone in working on cloud security, as noted by Microsoft’s chief privacy strategist Peter Cullen. “These truly are issues that no one company, industry or sector can tackle in isolation. So it is important to start these dialogs in earnest and include a diverse range of stakeholders from every corner of the globe,” Cullen said in his keynote at the Computers, Freedom and Privacy (CFP) conference. Microsoft is working with customers, governments, law enforcement, partners and industry organizers (like the Cloud Security Alliance) to ensure more secure and trustworthy cloud computing through strategies and technologies. To receive additional information on Cloud security contact a Nubifer.com representative today.

Don’t Underestimate a Small Start in Cloud Computing

Although many predict that cloud computing will forever alter the economics and strategic direction of corporate IT, it is likely that the impact of the cloud will continue to be largely from small projects. Some users and analysts say that these small projects, which do not project complex, enterprise-class, computing-on-demand services, are what to look out for.

David Tapper, outsourcing and offshoring analyst for IDC says, “What we’re seeing is a lot of companies using Google (GOOG) Apps, Salesforce and other SaaS apps, and sometimes platform-as-a-service providers, to support specific applications. A lot of those services are aimed at consumers, but they’re just as relevant in business environments, and they’re starting to make it obvious that a lot of IT functions are generic enough that you don’t need to build them yourself.” New enterprise offerings from Microsoft, such as Microsoft BPOS, have also shown up on the scene with powerful SaaS features to offer businesses.

According to Tapper, the largest representation of mini-cloud computing is small- and mid-sized businesses using commercial versions of Google Mail, Google Apps and similar ad hoc or low-cost cloud-based applications. With that said, larger companies are doing the exact same thing. “Large companies will have users whose data are confidential or who need certain functions, but for most of them, Google Apps is secure enough. We do hear about some very large cloud contracts, so there is serious work going on. They’re not the rule though,” says Tapper.

First Steps into the Cloud

A poll conducted by the Pew Research Center’s Internet & American Life Project found that 71 percent of the “technology stakeholders and critics” believe that most people will do their work from a range of computing devices using Internet-basd applications as their primary tools by 2020.

Respondents were picked from technology and analyst companies for their technical savvy and as a whole believe cloud computing will dominate information transactions by the end of the decade. The June report states that cloud computing will be adopted because of its ability to provide new functions quickly, cheaply and from anywhere the user wishes to work.

Chris Wolf, analyst at Gartner, Inc.’s Burton Group, thinks that while this isn’t unreasonable, it may be a little too optimistic. Wolf says that even fairly large companies sometimes use commercial versions of Google Mail or instant messaging, but it is a different story when it comes to applications requiring more fine tuning, porting, communications middleware or other heavy work to run on public clouds, or data that has to be protected and documented.

Says Wolf, “We see a lot of things going to clouds that aren’t particularly sensitive–training workloads, dev and test environments, SaaS apps; we’re starting to hear complaints about things that fall outside of IT completely, like rogue projects on cloud services. Until there are some standards for security and compliance, most enterprises will continue to move pretty slowly putting critical workloads in those environments. Right now all the security providers are rolling their own and it’s up to the security auditors to say if you’re in compliance with whatever rules govern that data.”

Small, focused projects using cloud technologies are becoming more common, in addition to the use of commercial cloud-based services, says Tapper.

For example, Beth Israel Deaconnes Hospital in Boston elevated a set of VMware (VMW) physical and virtual servers into a cloud-like environment to create an interface to its patient-records and accounting systems, enabling hundreds of IT-starved physician offices to link up with the use of just one browser.

New York’s Museum of Modern Art started using workgroup-on-demand computing systems from CloudSoft Corp. last year. This allowed the museum to create online workspaces for short-term projects that would otherwise have required real or virtual servers and storage on-site.

Cloud computing will make it clear to both IT and business management that some IT functions are just generic when they’re homegrown as when rented, in about a decade or so. Says Tapper, “Productivity apps are the same for the people at the top as the people at the bottom. Why buy it and make IT spend 80 percent of its time maintaining essentially generic technology?” Contact Nubifer.com to learn more…

Nubifer Cloud:Link Mobile and Why Windows Phone 7 is Worth the Wait

Sure, Android devices become more cutting-edge with each near-monthly release and Apple recently unveiled its new iPhone, but some industry experts suggest that Windows Phone 7 is worth the wait. Additionally, businesses may benefit from waiting until Windows Phone 7 arrives to properly compare the benefits and drawbacks of all three platforms before making a decision.

Everyone is buzzing about the next-generation iPhone and smartphones like the HTC Incredible and HTC EVO 4G, but iPhone and Android aren’t even the top smart phone platforms. With more market share than second place Apple and third place Microsoft combined, RIM remains the number one smartphone platform. Despite significant gains since its launch, Android is in fourth place, with only 60 percent as much market share as Microsoft.

So what gives? In two words: the business market. While iPhone was revolutionary for merging the line between consumer gadget and business tool, RIM has established itself as synonymous with mobile business communications. Apple and Google don’t provide infrastructure integration or management tools comparable to those available with the Blackberry Enterprise Server (BES).

The continued divide between consumer and business is highlighted by the fact that Microsoft is still in third place with 15 percent market share. Apple and Google continue to leapfrog one another while RIM and Microsoft are waiting to make their move.

The long delay in new smartphone technology from Microsoft is the result of leadership shakeups and the fact that Microsoft completely reinvented its mobile strategy, starting from scratch. Windows Phone 7 isn’t merely an incremental evolution of Windows Mobile 6.5. Rather, Microsoft went back to the drawing board to create an entirely new OS platform that recognizes the difference between a desktop PC and a smartphone as opposed to assuming that the smartphone is a scaled-down Windows PC.

Slated to arrive later this year, Windows 7 smartphones promise an attractive combination of the intuitive touch interface and experience found in the iPhone and Android, as well as the integration and native apps to tie in with the Microsoft server infrastructure that comprises the backbone of most customers network and communications architecture.

With that said, the Windows Phone 7 platform won’t be without its own set of issues. Like Apple’s iPhone, Windows Phone 7 is expected to lack true multitasking and the copy and paste functionality from the get-go. Additionally, Microsoft is also locking down the environment with hardware and software restrictions that limit how smartphone manufacturers can customize the devices, and doing away with all backward compatibility with existing Windows Mobile hardware and apps.

As a mobile computing platform, Cloud Computing today touches many devices and end points. From Application Servers to Desktops and of course the burgeoning ecosystem of smart phone devices. When studying the landscapes and plethora of cell phone operating systems, and technology capabilities of the smart phones, you start to see a whole new and exciting layer of technology for consumers and business people alike.

Given the rich capabilities of Windows Phone 7 offering Silverlight, and/or XNA technology, we at Nubifer have become compelled to engineer the upgrades to our cloud services to inter-operate with the powerful new upcoming technologies offered by Windows Phone 7. At Nubifer, we plan to deploy and inter-operate with many popular smart phones and hand-set devices by way of linking these devices to our Nubifer Cloud:Link technology and offering extended functionality delivered by Nubifer Cloud:Connector and Cloud:Portal which enable enterprise companies to gain a deeper view into the analytics and human computer interaction of end users and subscribers of various owned and leased software systems hosted entirely in the cloud or by way of the hybrid model.

It makes sense for companies that don’t need to replace their smartphones at once to wait for Windows Phone 7 to arrive, at which point all three platforms and be compared and contrasted. May the best smartphone win!

Cloud Computing in 2010

A recent research study by the Pew Internet & American Life Project released on June 11 found that most people expect to “access software applications online and share and access information through the use of remote server networks, rather than depending primarily on tools and information housed on their individual, personal computers” by 2010. This means that the term “cloud computing” will likely be referred to as simply “computing” ten years down the line.

The report points out that we are currently on that path when it comes to social networking, thanks to sites like Twitter and Facebook. We also communicate in the cloud using services like Yahoo Mail and Gmail, shop in the cloud on sites like Amazon and eBay, listen to music in the cloud on Pandora, share pictures in the cloud on Flickr and watch videos on cloud sites like Hulu and YouTube.

The more advanced among us are even using services like Google Docs, Scribd or Docs.com to create, share or store documents in the cloud. With that said, it will be some time before desktop computing falls away completely.

The report says: “Some respondents observed that putting all or most of faith in remotely accessible tools and data puts a lot of trust in the humans and devices controlling the clouds and exercising gate keeping functions over access to that data. They expressed concerns that cloud dominance by a small number of large firms may constrict the Internet’s openness and its capability to inspire innovation—that people are giving up some degree of choice and control in exchange for streamlines simplicity. A number of people said cloud computing presents difficult security problems and further exposes private information to governments, corporations, thieves, opportunists, and human and machine error.”

For more information on the current state of Cloud Computing, contact Nubifer today.

The Impact of Leveraging a Cloud Delivery Model

In a recent discussion about the positive shift in the Cloud Computing discourse towards actionable steps as opposed to philosophical rants in definitions, .NET Developer’s Journal issued a list of five things not to do. The first mistake among the list of five (which included #2. assuming server virtualization is enough; #3 not understanding service dependencies; #4 leveraging traditional monitoring; #5 not understanding internal/external costs), was not understanding the business value. Failing to understand the business impact of leveraging a Cloud delivery model for a given application or service is a crucial mistake, but it can be avoided.

When evaluating a Cloud delivery option, it is important to first define the service. Consider: is it new to you or are you considering porting an existing service? On one hand, if new, there is a lower financial bar to justify a cloud model, but on the downside is a lack of historical perspective on consumption trends to aid an evaluating financial considerations or performance.

Assuming you choose a new service, the next step is to address why you are looking at Cloud, which may require some to be honest about their reasons. Possible reasons for looking at cloud include: your business requires a highly scalable solution; your data center is out of capacity; you anticipate this to be a short-lived service; you need to collaborate with a business partner on neutral territory; your business has capital constraints.

All of the previously listed reasons are good reasons to consider a Cloud option, yet if you are considering this option because it takes weeks, months even, to get a new server in production; your Operation team is lacking credibility when it comes to maintaining a highly available service; or your internal cost allocation models are appalling—you may need to reconsider. In these cases, there may be some in-house improvements that need to be made before exploring a Cloud option.

An important lesson to consider is that just because you can do something doesn’t mean you necessarily should, and this is easily applicable in this situation. Many firms have had disastrous results in the past when they exposed legacy internal applications to the Internet. The following questions must be answered when thinking about moving applications/services to the Cloud:

·         Does the application consume or generate data with jurisdictional requirements?

·         Will your company face fines or a public relations scandal is there is a security breach/data loss?

·         What part of your business value chain is exposed if the service runs poorly? (And are there critical systems that rely on it?)

·         What if the application/service doesn’t run at all? (Will you be left stranded or are there alternatives that will allow the business to remain functioning?)

Embracing Cloud services—public or private—comes with tremendous benefits, yet a constant dialogue about the business value of the service in question is required to reap the rewards. To discuss the benefits of adopting a hybrid On-Prem/Cloud solution contact Nubifer today.

Asigra Introduces Cloud Backup Plan

Cloud backup and recovery software provider Asigra announced the launch of Cloud Backup v10 on June 8. Available through the Asigra partner network, the latest edition extends the scope and performance of the Asigra platform, including protection for laptops, desktops, servers, data centers and cloud computing environments with tiered recovery options to meet Recovery Time Objectives (RTOs). Organizations can select an Asigra service provider for offsite backup, choose to deploy the software directly onsite, or both. Pricing begins at $50 per month through cloud backup service providers.

V10 expanded the tiers of backup and recovery (Local-Only Backup and Backup Lifecycle Manager (BLM) enables cloud storage) and also allows the backup of laptops in the field and other environments, enabling businesses to back up and recover their data to and from physical, virtual or both types of servers. Among the features are DS-Mobile support to backup laptops in the field, FIPS 140-2 NIST certified security and encryption of data in-flight and at-rest and new backup sets for comprehensive protection of enterprise applications, including MS Exchange, MS SharePoint, MS SQL, Windows Hyper-V Oracle SBT, Sybase and Local-Only backup.

Senior analyst at the Enterprise Strategy Group Lauren Whitehouse said, “The local backup option is a powerful benefit for managed service providers (MSPs) as they can now offer more pricing granularity for customers on three levels—local, new and aging data. With more pricing flexibility, more reliable and affordable backup service package to attract more business customers and free them from the pain of tape backup.”

At least two-thirds of companies in North America and Europe have already implemented server virtualization, according to Forrester Research. Asigra added enhancements to the virtualization support in v10 as a response to the major server virtualization vendors embracing the cloud as the strategic deliverable of a virtualized infrastructure. The company has offered support for virtual machine backups at the host level; Cloud Backup v10 is able to be deployed as a virtual appliance with virtual infrastructures. The company said that the current version now supports Hyper-V, VMware and XenServer.

“The availability of Asigra Cloud Backup v10 has reset the playing field for Asigra with end-to-end date protection from the laptop to the data center to the public cloud. With advanced features that differentiate Asigra both technologically and economically from comparable solutions, the platform can adapt to the changing nature of today’s IT environments, providing unmatched backup efficiency and security as well as the ability to respond to dynamic business challenges,” said executive vice president for Asigra Eran Farakjun. To discover how a Cloud back-up system can benefit your enterprise, contact Nubifer Inc.

The Future of Enterprise Software in the Cloud

Although there is currently a lot of discussion regarding the impact that cloud computing and Software-as-a-Service will have on enterprise software, it comes mainly from a financial standpoint. It is now time to begin understanding how enterprise software as we know it will evolve across a federated set of private and public cloud services.

The strategic direction being taken by Epicor is a prime example of the direction that enterprise software is taking. A provider of ERP software for the mid-market, Epicor is taking a sophisticated approach by allowing customers to host some components on the Epicor suite on premise rather than focusing on hosting software in the cloud. Other components are delivered as a service.

Epicor is a Microsoft software partner that subscribes to the Software Plus Services mantra and as such is moving to offer some elements of its software, like the Web server and SQL server components, as an optional service. Customers would be able to invoke this on the Microsoft Azure cloud computing platform.

Basically, Epicor is going to let customers deploy software components where they make the most sense, based on the needs of customers on an individual basis. This is in contrast to proclaiming that one model of software delivery is better than another model.

Eventually, every customer is going to require a mixed environment, even those that prefer on-premise software, because they will discover that hosting some applications locally and in the cloud simultaneously will allow them to run a global operation 24 hours a day, 7 days a week more easily.

Much of the argument over how software is delivered in the enterprise will melt away as customers begin to view the cloud as merely an extension of their internal IT operations. To learn more on how the future of Software in the Cloud can aide your enterprise, schedule a discussion time with a Nubifer Consultant today.

What Cloud APIs Reveal about the Budding Cloud Market

Although Cloud Computing remains hard to define, one of its essential characteristics is pragmatic access to virtually unlimited network, compute and storage resources. The foundation of a cloud is a solid Application Programming Interface (API), despite the fact that many users access cloud computing through consoles and third-party applications.

CloudSwitch works with several cloud providers and thus is able to interact with a variety of cloud APIs (both active and about-to-be-released versions). CloudSwitch has come up with some impressions after working with both the APIs and those implementing them.

First, clouds remain different in spite of constant discussion about standards. Cloud APIs have to cover more than start/stop/delete a server, and once the API crosses into provisioning the infrastructure (network ranges, storage capacity, geography, accounts, etc.), it all starts to get interesting.

Second, a very strong infrastructure is required for a cloud to function as it should. The infrastructure must be good enough to sell to others when it comes to public clouds. Key elements of the cloud API can inform you about the infrastructure, what tradeoffs the cloud provider has made and the impact of end users, if you are attuned to what to look out for.

Third, APIs are evolving fast, like cloud capabilities. New API calls and expansion of existing functions as cloud providers add new capabilities and features are now a reality. On balance, we are discussing on-the-horizon services and with cloud providers and what form their API is poised to take. This is a perfect opportunity to leverage the experience and work of companies like CloudSwitch as a means to integrate these new capabilities into a coherent data model.

When you look at the functions beyond simple virtual machine control, an API can give you an indication of what is happening in the cloud. Some like to take a peek at the network and storage APIs in order to understand how the cloud is built. Take Amazon, for example. In Amazon, the base network design is that each virtual server receives both a public and private IP address. These addresses are assigned from a pool based on the location of the machine within the infrastructure. Even though there are two IP addresses, however, the public one is just routed (or NAT’ed) to the private address. You only have a single network interface to your server—which is simply and scalable architecture for the cloud provider for support—with Amazon. The server will cause problems for applications requiring at least two NICs, such as some cluster applications.

Terremark’s cloud offering is in stark contrast to Amazon’s. IP addresses are defined by the provider so they can route traffic to your servers, like Amazon, but Terremark allocates a range for your use when you first sign up (while Amazon uses a generic pool of addresses). This can been seen as a positive because there is better control of the assignment of networking address, but on the flip side is potential scaling issues because you only have a limited number of addresses to work with. Additionally, you can assign up to four NIC’s to each server in Terremark’s Enterprise cloud (which allows you to create more complex network topologies and support applications requiring multiple networks for proper operation).

One important thing to consider is that with the Terremark model, servers only have internal addresses. There is no default public NAT address for each server, as with Amazon. Instead, Terremark has created a front-end load balancer that can be used to connect a public IP address to a specified set of servers by protocol and port. You must first create an “Internal Service” (in the language of Terremark) that defines a public IP/Port/Protocol for each protocol and port. Next, assign a server and port to the Service, which will create a connection. You can add more than one server to each public IP/Port/Protocol group  since this is a load balancer. Amazon does have a load balancer function as well, and although it isn’t required to connect public addresses to your cloud servers, it does support connecting multiple servers to a single public IP address.

When it comes down to it, the APIs and the feature sets they define tell a lot about the capabilities and design of a cloud infrastructure. The end user features, flexibility and scalability of the whole service will be impacted by decisions made at the infrastructure level (such as network address allocation, virtual device support and load balancers). It is important to look down to the API level when considering what cloud environment you want because it helps you to better understand how the cloud providers’ infrastructure decisions will impact your deployments.

Although building a cloud is complicated, it can provide a powerful resource when implemented correctly. Cloud with different “sweet spots” emerge when cloud providers choose key components and a base architecture for their service. You can span these different clouds and put the right application in the right environment with CloudSwitch. To schedule a time to discuss how Cloud Computing can help your enterprise, contact Nubifer today.

App Engine and VMware Plans Show Google’s Enterprise Focus

Google opened its Google I/O developer conference in San Francisco on May 19 with the announcement of its new version of the Google App Engine, Google App Engine for Business. This was a strategic announcement, as it shows Google is focused on demonstrating its enterprise chops. Google also highlighted its partnership with VMware to bring enterprise Java developers to the cloud.

Vic Gundotra, vice president of engineering at Google said via a blog post: “… we’re announcing Google App Engine for Business, which offers new features that enable companies to build internal applications on the same reliable, scalable and secure infrastructure that we at Google use for our own apps. For greater cloud portability, we’re also teaming up with VMware to make it easier for companies to build rich web apps and deploy them to the cloud of their choice or on-premise. In just one click, users of the new versions of SpringSource Tool Suite and Google Web Toolkit can deploy their application to Google App Engine for Business, a VMware environment or other infrastructure, such as Amazon EC2.”

Enterprise organizations can build and maintain their own applications on the same scalable infrastructure that powers Google Applications with Google App Engine for Business. Additionally,  Google App Engine for Business has added management and support features that are tailored for each unique enterprise. New capabilities with this platform include: the ability to manage all the apps in an organization in one place; premium developer support; simply pricing based on users and applications; a 99.9 percent uptime service-level agreement (SLA); access to premium features such as cloud-based SQL and SSL (coming later this year).

Kevin Gibbs, technical lead and manager of the Google App Engine project said during the May 18 Google I/O keynote that “managing all the apps at your company” is a prevalent issue for enterprise Web developers. Google sought to address this concern through its Google App Engine hosting platform but discovered it needed to shore it up to support enterprises. Said Gibbs, “Google App Engine for Business is built from the ground up around solving the problems that enterprises face.”

Product management director for developer technology at Google Eric Tholome told eWEEK that Google App Engine for Business allows developers to use standards-based technology (like Java, the Eclipse IDE, Google Web Toolkit GWT and Python) to create applications that run on the platform. Google App Engine for Business also delivers dynamic scaling, flat-rate pricing and consistent availability to users.

Gibbs revealed that Google will be doling out the features in Google App Engine for Business throughout the rest of 2010, with Google’s May 19 announcement acting as a preview of the platform. The platform includes an Enterprise Administration Console, a company-based console which allows users to see, manage and set security policies for all applications in their domain. The company’s road map states that features like support, the SLA, billing, hosted SQL and custom domain SSL will come at a later date.

Gibbs said that pricing for Google App Engine for Business will be $8 per month per user for each application with the maximum being $1,000 per application per month.

Google also announced a series of technology collaboration with VMware. The goal of these is to deliver solutions that make enterprise software developers more efficient at building, deploying and managing applications within all types of cloud environments.

President and CEO of VMware Paul Maritz said, “Companies are actively looking to move toward cloud computing. They are certainly attracted by the economic advantages associated with cloud, but increasingly are focused on the business agility and innovation promised by cloud computing. VMware and Google are aligning to reassure our mutual important to both companies. We will work to ensure that modern applications can run smoothly within the firewalls of a company’s data center or out in the public cloud environment.”

Google is essentially trying to pick up speed in the enterprise, with Java developers using the popular Spring Framework (stemming from VMware’s SpringSource division). Recently, VMware did a similar partnership with Salesforce.com.

Maritz continued to say to the audience at Google I/O, “More than half of the new lines of Java code written are written in the context of Spring. We’re providing the back-end to add to what Google provides on the front end. We have integrated the Spring Framework with Google Web Toolkit to offer an end-to-end environment.”

Google and VMware are teaming up in multiple ways to make cloud applications more productive, portable and flexible. These collaborations will enable Java developers to build rich Web applications, use Google and VMware performance tools on cloud apps and subsequently deploy Spring Java applications on Google App Engine.

Google’s Gundotra explained, “Developers are looking for faster ways to build and run great Web applications, and businesses want platforms that are open and flexible. By working with VMware to bring cloud portability to the enterprise, we are making it easy for developers to deploy rich Java applications in the environments of their choice.”

Google’s support for Spring Java apps on Google App Engine are part of a shared vision to make building, running and managing applications for the cloud easier and in a way that renders the applications portable across clouds. Developers can build SpringSource Tool Suite using the Eclipse-based SpringSource and have the flexibility to choose to deploy their applications in their current private VMware vSphere environment, in VMware vCloud partner clouds or directly to Google App Engine.

Google and VMware are also collaborating to combine the speed of development of Spring Roo–a next-generation rapid application development tool–with the power of the Google Web Toolkit to create rich browser apps. These GWT-powered applications can create a compelling end-user experience on computers and smartphones by leveraging modern browser technologies like HTML5 and AJAX.

With the goal of enabling end-to-end performance visibility of cloud applications built using Spring and Google Web Toolkit, the companies are collaborating to more tightly integrate VMware’s Spring Insight performance tracing technology within the SpringSource tc Server application server with Google’s Speed Tracer technology.

Speaking about the Google/VMware partnership, vice president at Nucleus Research Rebecca Wettemann told eWEEK, “In short, this is a necessary step for Google to stay relevant in the enterprise cloud space. One concern we have heard from those who have been slow to adopt the cloud is being ‘trapped on a proprietary platform.’ This enables developers to use existing skills to build and deploy cloud apps and then take advantage of the economies of the cloud. Obviously, this is similar to Salesforce.com’s recent announcement about its partnership with VMware–we’ll be watching to see how enterprises adopt both. To date, Salesforce.com has been better at getting enterprise developers to develop business apps for its cloud platform.”

For his part, Frank Gillett, an analyst with Forrester Research, describes the Google/VMware more as “revolutionary” and the Salesforce.com/VMware partnership to create VMforce as “evolutionary.”

“Java developers now have a full Platform-as-a-Service [PaaS] place to go rather than have to provide that platform for themselves,” said Gillett of the new Google/VMware partnership. He added, however, “What’s interesting is that IBM, Oracle and SAP have not come out with their own Java cloud platforms. I think we’ll see VMware make another deal or two with other service providers. And we’ll see more enterprises application-focused offerings from Oracle, SAP and IBM.”

Google’s recent enterprise moves show that the company is set on gaining more of the enterprise market by enabling enterprise organizations to buy applications from others through the Google Apps Marketplace (and the recently announced Chrome Web Store), buy from Google with Google Apps for Business or build their own enterprise applications with Google App Engine for Business. Nubifer Inc. is leading Research and Consulting firm specializing in Cloud Computing and Software as a Service.

Cloud Computing Business Models on the Horizon

Everyone is wondering what will follow SaaS, PaaS and IaaS, so here is a tutorial on some of the emerging cloud computing business models on the horizon.

Computing arbitrage:

Companies like broadband.com are buying bandwidth at a wholesale rate and reselling it to the companies to meet their specific needs. Peekfon began buying data bandwidth in bulk and slice it up to sell to their customers as a way to solve the problem of expensive roaming for customers in Europe. The company was able to negotiate with the operators to buy bandwidth in bulk because they intentionally decided to steer away from the voice plans. They also used heavy compression on their devices to optimize the bandwidth.

While elastic computing is an integral part of cloud computing, not all companies who want to leverage the cloud necessarily like it. These companies with unique cloud computing needs—like fixed long-term computing that grows at relatively fixed low rate and seasonal peaks—have a problem that can easily be solved via intermediaries. Since it requires hi cap-ex, there will be fewer and fewer cloud providers. Being a “cloud VAR” could be a good value proposition for the vendors that are “cloud SI” or have a portfolio of cloud management.

App-driven and content-driven clouds:

Now that the competition between private and public clouds is nearly over, it is time to think about a vertical cloud. The needs to compute depend on what is being computed, and it depends on the applications’ specific needs to compute, the nature and volume of data that is being computed and the kind of content that is being delivered. The vendors are optimizing the cloud to match their application and content needs in the current SaaS world, and some are predicting that a few companies will help ISV’s by delivering app-centric and content-centric clouds.

For advocates of net neutrality, the current cloud-neutrality that is application-agnostic is positive, but innovation on top of raw clouds is still needed. Developer’s need fine knobs for CPU computes, I/O computes, main-memory computing and other varying needs of their applications. The extensions are specific to a programming stack like Heroku for Ruby but the opportunity to provide custom vertical extensions for an existing cloud or to build a cloud that is purpose-built for a specific class of applications and has a range of stack options underneath (making it easy for the developers to leverage the cloud natively) is here. Nubifer Inc. provides Cloud and SaaS Consulting services to enterprise companies.

U.S. Government Moves to the Cloud

The U.S. Recovery, Accountability and Transparency Board recently announced the move of its Recovery.gov site to a cloud computing infrastructure. That cloud computing infrastructure is powered by Amazon.com’s Elastic Compute Cloud (EC2) and will grant the U.S. Recovery Accountability and Transparency Board more efficient computer operation, reduced costs and improved security.

Amazon Web Services’ (AWS) cloud technology was selected as the foundation for the move by Smartronix, which acted as the prime contractor on the migration made by the U.S. Recovery Accountability and Transparency. Also in the May 13 announcement, the board said Recovery.gov is now the first government-wide system to make the move into the cloud.

The U.S. government’s official Website that provides easy access to data related to Recovery Act spending, Recovery.gov allows for the reporting of potential fraud, waste and abuse. The American Recovery and Reinvestment Act of 2009 created the Recovery Accountability and Transparency Board with two goals in mind: to provide transparency related to the use of Recovery-related funds, and to prevent and detect fraud, waste and mismanagement.

CEO of Smartronix John Parris said of the announcement, “Smartronix is honored to have supported the Recovery Board’s historic achievement in taking Recovery.gov, the standard for open government, to the Amazon Elastic Compute Cloud (EC2). This is the first federal Website infrastructure to operate on the Amazon EC2 and was achieved due to the transparent and collaborative working relationship between Team Smartronix and our outstanding government client.”

The board anticipates that the move will save approximately $750,000 during its current budget cycle and result in long-term savings as well. For fiscal year 2010 and 2011 direct cost savings to the Recovery Board will be $334,800 and $420,000 respectively.

Aside from savings, the move to the cloud will free up resources and enable the board’s staff to focus on its core mission of providing Recovery.com’s users with rich content without worrying about management of the Website’s underlying data center and related computer equipment.

In a statement released in conjunction with the announcement, vice president of Amazon Web Services Adam Selipsky said, “Recovery.gov is demonstrating how government agencies are leveraging the Amazon Web Services cloud computing platform to run their technology infrastructure at a fraction of the cost of owning and managing it themselves. Building on AWS enables Recovery.giv to reap the benefits of the cloud–including the ability to add or shed the resources as needed, paying only for resources used and freeing up scarce engineering resources from running technology infrastructure–all without sacrificing operational performance, reliability, or security.”

The Board’s Chairman, Earl Devany, said, “Cloud computing strikes me as a perfect tool to help achieve greater transparency and accountability. Moving to the cloud allows us to provide better service at lower costs. I hope this development will inspire other government entities to accelerate their own efforts. The American taxpayers would be the winners.”

Board officials also said that greater protection against network attacks and real time detection of system tampering are some of the security improvements from the move. Amazon’s computer security platform has been essentially added to the Board’s own security system (which will continue to be maintained and operated by the Board’s staff).

President of Environmental Systems Research Institute (ESRI) Jack Dangermound also released a statement after the announcement was made. “Recovery.gov broke new ground in citizen participation in government and is now a pioneer in moving to the cloud. Opening government and sharing data through GIS are strengthening democratic processes of the nation,” said Dangermound. “The Recovery Board had the foresight to see the added value of empowering citizens to look at stimulus spending on a map, to explore their own neighborhoods, and overlay spending information with other information. This is much more revealing than simply presenting lists and charts and raises the bar for other federal agencies.” For more information please visit Nubifer.com.

EMC CEO Joe Tucci Predicts Many Clouds in the Future

EMC isn’t alone in focusing on cloud computing during the EMC World 2010 show, as IT vendors, analysts and the like are buzzing about the cloud. But according to EMC CEO Joe Tucci, the storage giant has a new prediction for the future of cloud computing. During his keynote speech on May 10, and a subsequent discussion with reporters and analysts, Tucci said that EMC’s vision of the future varies from others because it sees many private clouds. This exists in stark contrast with the vision of only a few vendors—like Google, Amazon and Microsoft—offering massive public clouds.

“There won’t be four, five or six giant cloud providers. At the end of the day, you’ll have tens of thousands of private clouds and hundreds of public clouds,” said Tucci.

EMC plans on taking on the role of helping businesses move to private cloud environments, where IT administrators have the ability to view multiple data centers as a single pool of resources. These enterprises with their public clouds will also work with public cloud environments, according to Tucci.

The increased complexity and costs of current data centers serve as a catalyst for the demand for cloud computing models. Tucci says that this explosion of data—which comes from multiple sources, including the growth of mobile device users, medical imaging advancements, increased access to broadband and smart devices—is poised to grow further. “Obviously, we need a new approach, because … infrastructures are too complex and too costly. Enter the cloud. This is the new approach,” Tucci said.

According to Tucci, clouds will be based mainly on x86 architectures, feature converged networks and federated resources and will be dynamic, secure, flexible, cost efficient and reliable. These clouds will also be accessible via multiple devices, a growing need due to the ever-increasing use of mobile devices.

EMC’s May 10 announcements were focused on the push for the private cloud, including the introduction of the VPlex appliances and an expanded networking strategy. Said Tucci, “Our mission is to be your guide and to help you on this journey to the private cloud.”

Tucci said that because of the high level of performance in x86 processors from Intel and Advances Micro Devices, he isn’t predicting a long-term future for other architectures in cloud computing. Tucci used Intel’s eight-core Xeon 7500 “Nehalem EX” processors, which can offer up to 1 terabyte of storage, with systems OEMs prepping to unveil servers with as many as eight processors as an example.

Speaking about the overall growth of x86 processor shipments and revenues, Tucci said that RISC architectures and mainframes will continue to slip: “What I’m saying is, we’re convinced, and everything, that EMC does, and everything Cisco does, will be x86-based. Yes, we’re placing a bet on x86, and we’re going to an all-x86 world.” EMC is currently in the midst of a three-year process of migrating to a private cloud environment. This will include abandoning platforms like Solaris and moving to an all-x86 environment. For more information, please visit Nubifer.com.

Follow

Get every new post delivered to your Inbox.

Join 191 other followers