A Review of IBM’s Cloud Services

With more than 20,000 members and more than 200,000 processes currently modeled and documented, IBM’s new Blueworks Live offering unites process documentation and social community elements. IBM’s new cloud service provides a new ability to structure and automate ad-hoc processes quickly, effectively and efficiently.

IBM’s latest business process management cloud offering, Blueworks Live offers the most effective way for businesses to acquire and use IT with IBM’s reputation for security, reliability and integration. IDC predicts that public cloud services will grow at over five times the rate of traditional IT products. In 2009 worldwide revenue from public IT cloud services exceeded $16 billion, and that figure is expected to reach $55.5 million by 2014 (representing a compound annual growth rate of 27.4%).

With IBM’s new business process management cloud offering, employees will be able to quickly improve simple processes like new marketing promotional campaigns, employee on-boarding, and sales quote approvals, gaining increased visibility, understanding, insight and control. With Blueworks Live, business users interact with their departmental colleagues and collaborate through a private and secure company work stream, choosing to easily follow any updates to roles, processes, etc. These are updated in a stream view similar to that of the popular social networks enabling managers and team members to instantly see the status of work in progress via built-in dashboards and reports.

Blueworks Live offers intuitive discovery and documentation capabilities for even the most complex processes. For example, one client, PRC, is using Blueworks Live’s capabilities as part of its integrated call center operations.

IBM WebSphere Decision Server
Automating decisions to streamline process design and execution and subsequently make better, quicker decisions is a key to improving business processes. IBM is adding a new technology to its market leadership in Business Rules Management Systems – WebSphere Decision Server. Among this decision management software’s capabilities is the ability to deliver more dynamic marketing promotions and pricing, better fraud detection and prevention and more refined risk assessments.

Joining SPSS Decision Management, this product builds on IBM’s growing decision management portfolio, allowing business users to set up industry-specific data for fast, efficient modeling, providing predictive analytics to business users.

IBM enables organizations to detect and react to defined data patterns as they occur and provide the appropriate decision response based on various factors such as business policies and best practices or regulatory requirements by combining Business Rules Management technologies with WebSphere Decision Server.

IBM WebSphere Lombardi Edition
An easy-to-use business process management (BPM) offering for building and managing process applications with less time, money and risk in a unified platform, WebSphere Lombardi Edition’s graphical design makes it easy for process owners and business users to implement and improve their business processes.

Clients can gain the visibility to understand process bottlenecks and inefficiencies so they can be streamlined, with built-in real-time monitoring and analytics. WebSphere Lombardi Edition is tailored to business processes requiring a high degree of usage and collaboration, and its shared model architecture ensures collaboration between business and IT departments.

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