Archive for February, 2011

A Review of IBM’s Cloud Services

With more than 20,000 members and more than 200,000 processes currently modeled and documented, IBM’s new Blueworks Live offering unites process documentation and social community elements. IBM’s new cloud service provides a new ability to structure and automate ad-hoc processes quickly, effectively and efficiently.

IBM’s latest business process management cloud offering, Blueworks Live offers the most effective way for businesses to acquire and use IT with IBM’s reputation for security, reliability and integration. IDC predicts that public cloud services will grow at over five times the rate of traditional IT products. In 2009 worldwide revenue from public IT cloud services exceeded $16 billion, and that figure is expected to reach $55.5 million by 2014 (representing a compound annual growth rate of 27.4%).

With IBM’s new business process management cloud offering, employees will be able to quickly improve simple processes like new marketing promotional campaigns, employee on-boarding, and sales quote approvals, gaining increased visibility, understanding, insight and control. With Blueworks Live, business users interact with their departmental colleagues and collaborate through a private and secure company work stream, choosing to easily follow any updates to roles, processes, etc. These are updated in a stream view similar to that of the popular social networks enabling managers and team members to instantly see the status of work in progress via built-in dashboards and reports.

Blueworks Live offers intuitive discovery and documentation capabilities for even the most complex processes. For example, one client, PRC, is using Blueworks Live’s capabilities as part of its integrated call center operations.

IBM WebSphere Decision Server
Automating decisions to streamline process design and execution and subsequently make better, quicker decisions is a key to improving business processes. IBM is adding a new technology to its market leadership in Business Rules Management Systems – WebSphere Decision Server. Among this decision management software’s capabilities is the ability to deliver more dynamic marketing promotions and pricing, better fraud detection and prevention and more refined risk assessments.

Joining SPSS Decision Management, this product builds on IBM’s growing decision management portfolio, allowing business users to set up industry-specific data for fast, efficient modeling, providing predictive analytics to business users.

IBM enables organizations to detect and react to defined data patterns as they occur and provide the appropriate decision response based on various factors such as business policies and best practices or regulatory requirements by combining Business Rules Management technologies with WebSphere Decision Server.

IBM WebSphere Lombardi Edition
An easy-to-use business process management (BPM) offering for building and managing process applications with less time, money and risk in a unified platform, WebSphere Lombardi Edition’s graphical design makes it easy for process owners and business users to implement and improve their business processes.

Clients can gain the visibility to understand process bottlenecks and inefficiencies so they can be streamlined, with built-in real-time monitoring and analytics. WebSphere Lombardi Edition is tailored to business processes requiring a high degree of usage and collaboration, and its shared model architecture ensures collaboration between business and IT departments.

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Squeezing the Most Out of Gmail

If you have moved from server based email systems and are using Gmail, it is important to make sure you are making the most out of Gmail.

Use Priority Inbox to Save Time
Do you know how much time you spend checking your email? Likely a lot! Gmail’s Priority Inbox helps you prioritize your email by identifying the messages that require your immediate attention, saving you a lot of time. Using a variety of signals to predict which messages are important, Gmail discovers which people you email most and which messages you open and reply to. Once you turn on and manage Priority Inbox in your mail Settings, the service will continue to get better and better the more you use it.

Seamless Chat, Video and Calling
Gmail knows that you work with people in multiple ways, and makes it easy to choose the most effective means of communication, whether it may be email, chat, text messaging, video chats or phone calls—which are all available from your inbox. Voice and video chat, for example, lets you have an actual conversation with someone or meet face-to-face in high resolution. Google also added the ability to call phones in Gmail, making it possible to make phone calls from your computer to any landline or mobile phone number.

Become More Attached to Your Email
Attachments in other email systems take up space, can be difficult to find and often make you open up another program to take action—slowing you down. Gmail alleviates this cumbersome burden by letting you quickly view attachments without needing to open or download them on client-side software. Google’s Docs Viewer lets you view .doc, .pdf, .ppt and other attachments in a new browser tab by clicking the “view” link at the bottom of a Gmail message. And what if you want to edit the file? Simply click “edit online” to open it in Google Docs or download it to your desktop.

Gmail also features the Google Docs preview tab, which lets you read the entire contents of a Google document, spreadsheets or presentation right in Gmail. (Your administrator needs to have enables Labs for your to access them.)

Put Email in Context
With contextual gadgets, you can update a sales lead without even leaving your inbox. Contextual gadgets display information from social networks, business services, web applications and other systems—while allowing you to interact with that data right within Gmail. With just a few clicks via the Google Apps Marketplace, your administrator or any third-party developer can build and distribute Gmail contextual gadgets to the domain with a few easy clicks.

Productivity Keys
Google built in keyboard shortcuts to help you sort through your email quickly and efficiently. After enabling this feature in settings, you can archive (e), reply (r), compose (c), delete (#) or complete other actions with one key or a short combo. While in Gmail, you can print it out and post it at your desk as well.

Experiment in Google Labs
Gmail Labs gives you, the user, features to customize Gmail in whatever way you want. Some Labs accommodate references (like adding a “Send & Archive” button), while others help you communicate (like the Google Voice player and SMS in Chat) and help you stay organized (like the Google Docs and Calendar gadgets).

For more information regarding Google Apps, and its efficiencies, contact a Nubifer representative today.